The Performance Prism is offered as being the next generation of business performance measurement and management framework. Its advantages over other frameworks are that it addresses all of an organization’s stakeholders – principally investors, customers, end-users, employees, suppliers, alliance partners, regulators and communities. It does this in two ways: by considering what the wants and needs of those stakeholders are and, uniquely, what the organization wants and needs from its stakeholders. In essence then, it examines the reciprocal relationship with each stakeholder. The Performance Prism then addresses the strategies, processes and capabilities that are needed in order to satisfy these two critical sets of wants and needs.
Authors: Andy Neely, Chris Adams
Source: Cranfield School of Management
Subject: Management
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