PLEASE NOTE
The TCB Review is dead. If you click through you will be taken to the Internet Archive site to find an archived copy.
The TCB Review is dead. If you click through you will be taken to the Internet Archive site to find an archived copy.
Great performance, whether in customer service or the quality of manufacturing, requires operational excellence. Operational excellence requires a great operational design and great people to carry it out. Neither can make up for the lack of the other.
Content: Quotation
Author: Zeynep Ton
Source: The Conference Board Review
Subjects: Customer Related, Human Resources, Management, Operations
Author: Zeynep Ton
Source: The Conference Board Review
Subjects: Customer Related, Human Resources, Management, Operations
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