A recent Accenture global survey of more than 500 companies, combined with 32 in-depth interviews with experienced outsourcing executives, demonstrates a new maturity in the way businesses and governments are working the outsourcing lifecycle, and reveals hard-won expertise in getting the most from outsourcing partnerships. These executives embrace outsourcing as a mainstream management tool for improving performance and increasing productivity. Far from a one-shot quick fix, outsourcing plays a pivotal role for these organizations in optimizing processes, expanding capabilities and building the competitive strength of the enterprise. This research has enabled us to identify 15 distinct best practices in four key phases of the outsourcing lifecycle.
Authors: Adam Johnson, Philip A. George
Source: Outlook Journal (Accenture)
Subjects: Management, Outsourcing / BPO
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