Arnold Brown

People always talk about the learning curve. The hardest thing is the forgetting curve. You have to discard what you think you know. And the higher you go in management, the more difficult it is. When things are changing rapidly, you have to abandon information that is no longer useful. That takes a certain amount of courage.

Results of Effective Change Survey

What’s the difference between those changes in organizations that get results and those that don’t? We knew that only about one-third of all major changes succeeded. But we wanted to know why? What sets apart the successful changes? What could we learn from those who do it well? So we conducted an effective change survey.

Jagdish Sheth and Rajendra Sisodia

An organisation’s unwillingness to change comes from the myopia of its leadership. An inability to change, on the other hand, comes from its processes.

Companies can be classified according to these two dimensions. Captive companies are those that are willing but not able to change. Arrogant companies have the ability to change, but are unwilling to do so. Legacy companies are neither willing nor able … [ Read more ]

John Wooden

All progress requires change. But not all change is progress.

Manage Paradigmatic Change

Managing quantum change is a complex, daunting process. It is very important to bear in mind that the “true north” in any management process is to maximize the long-run health of the company. In order to reach this objective, a manager can frame an effective change process using six principles.

Charles Darwin

It’s not the strongest species that survive, nor the most intelligent, but the ones most responsive to change.

TAOS Thinking About Organization Structure

For any enterprise to succeed, the organization, its strategy and its human resources must be aligned together. Here is a framework that would help managers to understand the need for an organizational structure change. The paper also provides a roadmap for selecting the best structure option and building a plan to implement it. A sample diagram is given only for the managers to ensure that … [ Read more ]

Microsoft manager (name unknown)

Managers consistently overestimate how fast they have to move and what needs to be done in the short run and underestimate what can be done in the long run.

Managing the Dynamics of Change: The Keys to Leading a Successful Transition

This paper describes the important notion of the transition state – the turbulent period that lies between where you are today and where you hope change will take you tomorrow. This paper explores the initial responses evoked by change-instability, stress, and uncertainty and the huge problems they pose to management in terms of power, anxiety, and control. Finally, the paper focuses from problems to solutions, … [ Read more ]

Lori L. Silverman

Change is given the opportunity to occur when three elements are in place simultaneously: dissatisfaction with the present situation, a compelling vision of how the change will create a better future, and first steps for reaching the vision. If any of these elements is missing or collectively they are less powerful than the resistance to the change, then change will not take place.

All I ever needed to know about change management I learned at engineering school

Some executives approach change management much as a civil engineer would tackle a construction project: they assess the need, build something new, and move on. This essay’s author-a mechanical engineer by training-disagrees with that approach. Companies, he notes, aren’t static; they are dynamic systems that continually fall out of alignment and require constant tuning to maintain their balance and momentum.

The Cat That Came Back

How do you snatch a company from the brink of bankruptcy and restore it to profitability? As demonstrated in the mid-1980s by Caterpillar, the world’s biggest maker of heavy equipment, the key lies in reshaping its “organizational DNA” — the decision rights, motivators, information flows, and structures that determine an organization’s behavior. By retooling its corporate culture to make it align better with its overall … [ Read more ]

Bob Stone

Some people look for things that went wrong and try to fix them. I look for things that went right and try to build on them.

Transformation: How to Load the Dice in Your Favor

Whether for strategic, financial, or technological reasons, companies today are increasingly finding that they must completely transform critical elements of their businesses. As a result, the ability to manage such efforts quickly, effectively, and confidently has become an important source of competitive advantage and shareholder value. The problem, however,is that transformation, by its very nature, severely stretches organizations-often pushing skills, resources, and comfort levels to … [ Read more ]

Extreme Makeover

In the fight against commoditization, companies are scrambling to create value-added services to protect their precious margins. But making the switch is easier said than done. To complete its metamorphosis, Dow Corning needed to transform the entire company.

Dee Hock

Change is not about understanding new things or having new ideas; it’s about seeing old things with new eyes — from different perspectives. Change is not about reorganizing, reengineering, reinventing, recapitalizing. It’s about reconceiving! When you reconceive something — a thought, a situation, a corporation, a product — you create a whole new order. Do that, and creativity will flood your mind.

Changing Minds: The Art and Science of Changing Our Own and Other People’s Minds

Minds are exceedingly hard to change. Ask any advertiser who has tried to convince consumers to switch brands, any CEO who has tried to change a company’s culture, or any individual who has tried to heal a rift with a friend. So many aspects of life are oriented toward changing minds-yet this phenomenon is among the least understood of familiar human experiences.

Now, eminent Harvard psychologist … [ Read more ]

How to institutionalise dissatisfaction

Companies in trouble tend to embrace change, but companies that are doing well often resist. Ironically, when your company is thriving it is probably the best time to shake things up. You may want to start by making dissatisfaction part of your company culture.