Mike Krieger

Check in with new managers, too, and make it known that there’s an off ramp if they need it. Even people who thought they wanted the role may ultimately find that it’s making them miserable. Create check-ins along the way, say every six months. “Are you still happy? Do you want to take on more? Do you want to go back to being an individual … [ Read more ]

Mike Krieger

We didn’t put enough of an emphasis on hiring a diverse team in the early stages. This made it all the harder to bring on women and underrepresented minorities and backgrounds once they’d grown. If you’re interviewing your first female engineer, and she shows up and thinks, ‘Wow, this team is huge and all guys,’ that just makes the barrier even higher. That really does … [ Read more ]

Make Stronger Offers to Engineering Candidates and Boost Your Closes

Fledgling engineering teams and hundred-person juggernauts, boom times and lean years — Adil Ajmal has experienced them all. He’s hired for entry-level positions, VPs, and everything in between. Over the course of thousands (and thousands) of interviews, a curious truth emerged that informs his approach: The secret to closing isn’t offering the most equity or saying just the right thing during an offer call. It’s … [ Read more ]

How Instacart Uses Data to Craft A Bespoke Comp Strategy

Under pressure, startups have a need for speed that makes freestyle negotiations or plug-and-play comp data resources attractive. But it doesn’t have to stay this way — and it can’t if a company wants a sound comp philosophy, one that prizes equity, transparency and employee happiness. Enter Jeremy Stanley, Udi Nir and Guissu Baier, the VPs of Data Science, Engineering and HR, respectively. They’re the … [ Read more ]

How to Assess Emotional Intelligence During the Interview Process

Gauging a candidate’s emotional intelligence is pivotal when it comes to hiring the best new talent —the question is, how to evaluate something so complex in a brief interview setting? Here are five emotional intelligence questions that have worked for my team…and no…none of them are “what’s your greatest weakness?”

What’s Missing in Leadership Development?

We asked executives to tell us about the circumstances in which their leadership-development programs were effective and when they were not. We found that much needs to happen for leadership development to work at scale, and there is no “silver bullet” that will singlehandedly make the difference between success and failure. That said, statistically speaking, four sets of interventions appear to matter most: contextualizing the … [ Read more ]

David Rock, Beth Jones

Stop telling people to give feedback as a practice, and instead, encourage their employees to learn to ask for feedback. When a person asks for feedback, he or she is much less anxious about receiving it, and the giver feels less anxious too. If employees are encouraged and trained to ask for feedback regularly, they will get it when they need it, and they will … [ Read more ]

David Rock, Beth Jones

At its core, there are two basic problems with performance management. First, labeling people with any form of numerical rating or ranking automatically generates an overwhelming “fight or flight” response that impairs good judgment. It primes people for rapid reaction and aggressive movement. This naturally leads to highly charged, emotionally challenging conversations. Moreover, at least half of all employees will receive a B or C … [ Read more ]

6 Things Every Mentor Should Do

Given how important mentoring is, there’s surprisingly limited guidance about how to become a good mentor. We offer here an informal set of guidelines for good mentorship — a playbook, if you will, for a game that is very much a team sport. While we draw many of our examples from academic medicine, the lessons are pertinent across disciplines.

Bethanye Blount

When somebody knows that their review is going to directly affect their comp, they are just waiting for you to stop talking and tell them what it says on that piece of paper you’re holding. Simply tell your report from the outset that they won’t be getting their comp change then and there. Then you can open the door for vastly more productive conversations around … [ Read more ]

Bethanye Blount

One of the greatest sources of compensation inequity is that question every candidate dreads: What are you making now? It’s a really common practice, and it compounds a lot of biases. If someone is not a great negotiator, for example, or took a lower salary to work in the nonprofit sector, they’re set up to under-earn for their whole career. The truth is, the last … [ Read more ]

Bethanye Blount

The clearest indicator of the values driving a company — your own or one you’re considering joining — is already in motion from the start, in one of the last places you’re probably looking: compensation.

Mapping Employee Chitchat Can Reveal Information Blockages

By measuring the day-to-day interactions between employees, organizations can map how information gets shared and actually make work, and their businesses, better.

Nir Halevy, Ian Chipman

Typically, contracts contain both “control” and “coordination” clauses. Control clauses tell you what you can and can’t do at work, while coordination clauses help you align expectations. In other words, coordination clauses let workers know what employers want, while control clauses tell them how to do it and, quite often, what not to do. […] The key, is to remember that greater specificity can be … [ Read more ]

Is Performance Management Performing?

Organizations are spending millions of dollars and thousands of hours on performance management. Yet too few leaders are confident that their approaches are supporting the workforce of the future or improving the performance of the business itself.

It is time to revitalize performance management: To become more aware of the diversity of different segments of the workforce, to become open and more transparent, to foster real-time … [ Read more ]

David Clarke

Think of your workplace like a chessboard: Everybody has a role to play, and you can’t win a game with only knights. It’s healthy to have a mix of personality types. And one of those types is a team member who raises her hand, asks tough questions, and sparks productive debate.

Some people are naturally good at creating friction — they’re agitators, instigators, disruptors, and downright … [ Read more ]

Counterintuitive Comp Tips for the Unwary and Uninitiated

After two decades leading engineering teams for giants like Facebook and EMI to Linden Lab and Reddit, Bethanye Blount realized that the most meaningful, even existential, problems she’d encountered were not in code but in comp — and that there are data-driven best practices for solving them. Now, as co-founder of Compaas, Blount is on a mission to help startups ensure that the story their … [ Read more ]

How to Keep Perceived Bias from Holding Back High-Potential Employees

When talented people from diverse backgrounds fail to rise in a company, there are three powerful solutions: having more inclusive team leaders, more diversity among the top leadership, and better sponsorship practices.

How to Lead an Effective Virtual Team

When it comes to brainstorming, project planning and setting goals, SHRM research suggests that virtual teams can be more effective than in-person teams. Virtual teams, however, are still considered inferior in some key areas. Traditional teams, for example, receive higher marks when it comes to developing trust, maintaining morale, monitoring performance and managing conflict. Furthermore, as the SHRM survey illustrated, virtual managers have a harder … [ Read more ]

Unknown

When hiring candidates, ask for their operating manual. Tell candidates: “Imagine you’re a robot. What does your manual say under ‘ideal operating conditions.’” Once they answer, follow-up with this question: “What does the ‘warning label’ say?” You’re likely to get insightful, unpredictable and humorous answers in this very low-lift way of gauging self-awareness and revealing personality.