Talent Management for the Age of Career Disruption

Companies are still working from a 20th century career playbook. It’s time for a new edition.

Claire Hughes Johnson

If you don’t consistently teach more and more people how to make the decisions or find resolutions consistent with your company’s goals, you’re going to stall out. Trust saves a huge amount of time.

Claire Hughes Johnson

One of the biggest challenges any growing company faces is equipping employees with the information, agency and confidence to make decisions for the company on their own. As a founder or executive leader, you can’t always be there to make a call. You have to trust that others can do it in order to keep pushing the frontier of your business. To make this possible, … [ Read more ]

Claire Hughes Johnson

Your principles should be clear and explicit enough that the people who consult them will make the same decisions a founder of your company would. They should also be defined in a way that acknowledges potential tensions. When two principles seem to conflict, the context should tell you which principle should take precedence. In this way, your core tenets serve more as a guide to … [ Read more ]

What to Include in an Employee Handbook

We have compiled a long list of sections a good employee handbook should mention in order to cover all bases and bring an employee up to speed on everything. This is a general structure of an employee handbook that can be used across all industries, since they must abide by certain rules and regulations and guarantee certain things.

Beware of Workplace Policies That Kill Motivation

Research explains why and how brevity often beats specificity in employee contracts.

How Instagram Co-founder Mike Krieger Took Its Engineering Org from 0 to 300 People

By any measure, Instagram’s major milestones are staggering. The entire startup ecosystem sat up and took notice when Facebook acquired it for $1B only a year and a half after its founding. But that was both the result and beginning of mind-boggling, exponential growth in its user base, from 30 million monthly active users when it was acquired in 2012 to 200 million two years … [ Read more ]

Warning: This Is Not Your Grandfather’s Talent Planning

Kim Scott, co-founder of Candor, Inc., has built her career around creating bullshit-free zones where people love their work and working together. Inspired by her talk at First Round’s CEO Summit, Scott shares her epiphany about management — and the mindset and framework it takes to really build a kick-ass team, starting with deciphering the distinct attributes and incentives of high-performers.

Kim Scott

Having three different career conversations — life story, dreams, and career action plan — is a much better course of action. It’ll help you decode who’s in superstar mode, rock star mode and — most critically — who is changing modes. Taken together, these three conversations, with each person who reports directly to you, will help you balance growth and stability so your team can … [ Read more ]

Kim Scott

Take note of the lifetime of superstars. Make sure you identify a successor because you often can’t retain your superstars. They’re going to leave you better than they found you. Make the most of them while you get them, but don’t assume they are going to stick around forever because they often don’t. Whatever you do, don’t confuse management and growth. Don’t automatically manager-track the … [ Read more ]

Kim Scott

Performance is a key factor — it’s important to distinguish excellent performance from low performance. That’s fine. But often when we think about so called ‘talent planning’ — we use the word ‘potential.’ ‘Potential’ is exactly the wrong word. The problem with “potential” is that when you mark someone as low-potential, you devalue your rock stars off the bat. Instead, use the word growth trajectory. … [ Read more ]

Kim Scott

People in superstar mode want a world they can change. Those in rock star mode seek a world they can stabilize. You’ll need both.

Are Sales Incentives Becoming Obsolete?

To motivate, manage, and reward B2B salespeople, many companies use sales incentive plans that link large commissions or bonuses to individual results metrics, such as territory quota achievement. As digital channels continue to reduce and redefine salespeople’s role in customer buying, these traditional sales incentive plans are becoming less effective at driving sales outcomes.

The right sales incentive plan creates a double win. Salespeople win because … [ Read more ]

How HR Can Boost Its Business Impact

Six practical steps to bridge the gap between HR and business, with an eye on the bottom line.

To Understand Whether Your Company Is Inclusive, Map How Your Employees Interact

To gauge the impact of diversity and inclusion efforts, companies typically track metrics on the hiring, attrition, promotion, and composition of the current workforce. While such statistics are useful, they don’t provide a fully accurate picture. In reality, diversity and inclusion are not merely the number of nonwhite male employees you have. Rather, a truly inclusive organization contains a diverse cross-section of employees who actually … [ Read more ]

Richard Ryan

Unfortunately, so often when people try to motivate others they take responsibility rather than helping the person find responsibility themselves.

Miles to Go: Stepping Up Progress Toward Gender Equality

There are 10 gender “impact zones” that need to be addressed in order to accelerate progress toward gender parity.

Top Execs Eschew Performance-Based Pay

Professor David Lewin says incentives make sense for all employees.

Kevin Chou

Give new opportunities in tough times to the people who you see regularly in learning mode. They’ll help your whole company adapt to change.

Best Interview Practices for Hiring Managers

There is more to interviews and interviewing than just inviting the candidate to appear at a designated time and place, and asking questions that are listed on a sheet of paper. Interviewers have a bigger task than to just deliver the questions, listen to the answers, and evaluate them. They also have to pay attention on how they conduct the interview in order to be … [ Read more ]