Automate or Die

Until it attains godlike profitability, reduces costs to zero, and hears the pathetic mewling of its last, defeated competitor, Dell Computer won’t stop remaking its business. Its three-part strategy for ultimate victory? Web, Web, and Web.

Global Sourcing: Another Critical Purchasing Skill

Many purchasing organizations are being challenged to increase the level of “global sourcing” to tap into promising opportunities and to fend off competition. Unfortunately, many companies are ill equipped for the challenge: though global sourcing employs the same set of activities as domestic sourcing, there is also greater complexity. Based on our experience, most companies need to enhance the skills of their purchasing organizations to … [ Read more ]

Inc.com’s Guide to Controlling Costs

Simple, everyday cost-shaving strategies can help get your business off the ground. Or, if you’re further along in the process, these strategies can help you grow your business faster.

Systems, Modules or Components? New Light on Purchasing

Capturing the full potential from suppliers has always been a challenge. To pull it off, successful companies have devised ways to effectively integrate the right suppliers into their business processes. In so doing, they have created powerful supplier relationships that simultaneously encourage cooperation and competition. The results of these best-practice relationships are demonstrable. But how are such relationships achieved? This article, a follow-up to ‘Balanced … [ Read more ]

How to Treat Customers Right: Winning the Channels Challenge

The proper care and feeding of customers is a hot topic these days. Whether the discussion goes under the name customer satisfaction, zero defections, loyalty or intimacy, the customer issue has pushed its way to the top of the agenda for a growing number of C.E.O.’s.Yet despite all that attention, surprisingly little is said about a core problem many a chief executive faces: how do … [ Read more ]

Process improvement by poka-yoke

Shigeo Shingo is credited with creating the concept of zero defects and the techniques of poka-yoke (Japanese for mistake-proofing). The approach seeks to remove the causes of defects, or, where this is impossible, to inspect each item simply and inexpensively to determine that it passes the quality threshold – with no defects.

Balanced Purchasing

Short article centers on a traditional 2×2 consulting matrix for purchasing, with the price as the x-axis and cooperation as the y-axis. This high-level analysis is interesting in that it was published in early 1996 before the huge SCM craze.

Editor’s Note: This is part 1 of a 3-part series.
Part 2: “Systems, Modules or Components? New Light on Purchasing”
Part 3, “Setting Supplier … [ Read more ]

Keeping Score: Developing an Effective Strategy for Supply Chain Measurement

Few business areas need to be measured more extensively, more frequently, and more effectively than logistics. When evaluating criteria for individual metrics, consider this checklist.
1. The validity/reliability of the measure
2. The robustness of the measure
3. The usefulness of the measure
4. The completeness of the measure
5. Cost-effectiveness
6. Compatibility
7. The level of detail
8. Behavioral soundness
9. Administration problems … [ Read more ]

Ship It!

Because of its ability to link people around the world, the Internet is causing a global logistics transformation. Moving goods and dealing with customs and tariffs is still hard, but software automation and supply-chain suites are starting to help the process.