Mary Barlow, Vaishali Rastogi, Michael Shanahan

Without a supporting infrastructure to guide, monitor, and measure skills, behavior, leadership, and collaboration, cultural change is nearly certain to fail, because it is not tethered to business goals.

Bolko von Oetinger

The center is an essential element of social interaction. There are no strong cultures without an organizing middle. Human beings are social creations. They develop and progress by means of collective actions–in other words, in proximity to other human beings. Centers establish order and organize coexistence, whether it be spiritual, religious, social, political, or cultural. Centers are the sites of thought and planning, where great … [ Read more ]

Management Teams

A classic in management research, first published in 1981, identifying team roles, outlining characteristics of successful and unsuccessful teams, and offering advice on team leadership, dealing with similar personalities within teams, ideal team size, and teams in public affairs. Includes a self-perception inventory and a glossary. – Annotation c. Book News, Inc., Portland, OR (booknews.com)

Philip Evans

On Enterprise 2.0…
Consider the domain of internal corporate organization. How many tasks can be rethought as the sum of small, loosely joined contribtuions? How much effort can be motivated and shaped by the collective approbation of a corporate community, even risking some dilution of accountability? How far can reputation be substituted for reciprocity as the primary basis of trust? Where can a community of individuals … [ Read more ]

The Change Leader’s Roadmap: How to Navigate Your Organization’s Transformation

In this companion volume to Beyond Change Management, the authors provide you with specific how-to guidance for putting their breakthrough change theory into practice, offering detailed tools, techniques, and step-by-step processes. The book provides the most comprehensive guidance available today for building transformational change strategy and designing and implementing successful transformation. The authors give you an extensive thinking discipline that helps you tailor the most … [ Read more ]

Making a Leadership Change: How Organizations and Leaders Can Handle Leadership Transitions Successfully

Offers sound advice for executives and managers taking over new positions and for organizations undergoing leadership changes. Provides practical guidance on all phases of the leadership transition process–from initial planning, through the executive search process, to the major areas that the new leader must address over time to be successful.

Stephen M. R. Covey

Trust always affects two measurable outcomes-speed and cost. When trust goes down, speed goes down and cost goes up. This creates a trust tax. When trust goes up, speed goes up and cost goes down. This creates a trust dividend. It’s that simple, that predictable.

Designing the Leveraged Organization

The easy days of the pure SBU are gone as the world continues to turn into a modular one of cross-unit synergies, outsourcing and strategic alliances. This rotation means more companies must perform a balancing act-breaking apart value chains while still making sure the new interfaces fit with the corporate strategy.

Dan Heath, Chip Heath

The Curse of Knowledge says that once we know something, it becomes hard for us to imagine what it was like not to know it. And that, in turn, makes us communicate to others like speakers of a foreign language. We forget to translate.

Corporate Culture and Performance

An attention-grabbing audit by two Harvard Business School professors of the role that culture (broadly defined as the shared attitudes, behavioral patterns, and values that cohesive human groups pass on from one generation to the next) can play in the capacity of major corporations to succeed or fail in the marketplace. The accessible study compiled by Kotter and Heskett is noteworthy on several counts. For … [ Read more ]

James P. Hackett

No one needs to be sold on the benefits of practice, but few organizations ever create the conditions that allow for it.

The Manager’s Book of Decencies: How Small Gestures Build Great Companies

There is a philosophy of doing business that goes beyond the transfer of goods and services. It calls for a transfer of values known as of small decencies.

This book shows the way.

Steve Harrison, longtime management and corporate culture innovator, knows one simple truth: The long term success of any company, small or large, local or global, depends largely on its culture. Change a company’s internal … [ Read more ]

Konosuke Matsushita

The person who consistently seeks to do what is “right” – not just expedient – will invariably be inspired with new ideas and useful insights.

The Key to Managing Stars? Think Team

Stars don’t shine alone. As Harvard Business School’s Boris Groysberg and Linda-Eling Lee reveal in new research, it is imperative that top performers as well as their managers take into account the quality of colleagues. Groysberg and Lee explain the implications for star mobility and retention in this Q&A.

Getting a New Leader on Board the Right Way

Taking the time upfront to establish rapport and understanding on both sides can help maintain team effectiveness and remedy potential conflicts before misunderstandings ensue.

A Small Circle Of Friends

Some self-help groups save lives, and some just drift apart. What makes a personal network click?

Alvin Toffler

Bureaucratic institutions in both the private and public sector break up knowledge and its components, storing and processing them in separate compartments, or ‘stovepipes’. Over time, these stovepipes multiply, as ever-more narrow specialization increases the number of uncrossable boundaries. This makes it extremely difficult to cope with fastchanging new problems requiring knowledge that falls beyond artificial departmental borders.To complicate matters, guarding each stovepipe is an … [ Read more ]

Jeanne Liedtka, Henry Mintzberg

Former Intel chief Andy Grove has said that his firm’s strategy process evolved in alternating cycles of chaos and singleminded focus – sometimes adapting, sometimes closing. Companies that do nothing but change – constantly reorganizing, always envisioning some new strategy or other, bringing in yet another team of change consultants – never reach closure, and so are no better off than companies that never change. … [ Read more ]

Alignment in Cross-Functional and Cross-Firm Supply Chain Planning

In this paper, we seek to use quantitative models to help appreciate the behavioral processes associated with successful cross-functional and cross-firm alignment in supply/demand planning. We model the interaction between a sales and a manufacturing function within a firm, or between an upstream and downstream firm. We claim that misalignment is costly both to the involved functions/firms and to the rest of the organization or … [ Read more ]

Employee Engagement: Beyond the Fad and into the Executive Suite

Despite a surge in interest in improving engagement, people still disagree about what employee engagement is, how to go about getting it, and what it looks like when it is achieved. Additionally, with all the attention given to reported levels of low employee engagement, there are few if any statistics on what a realistic level of engagement should be for employees overall and for various … [ Read more ]