Andy Molinsky

If you’ve ever received any cross-cultural training … chances are… it has focused on differences: differences in communication styles (like how Japanese workers are less direct than Germans) or differences in values (like how Americans have more individualistic values than those in China). It may have even focused on differences in etiquette — like how in the United States you can write on the back … [ Read more ]

Avivah Wittenberg-Cox

Many companies still operate on the basic assumption that advancement is dependent on the appetite for power. Women by and large are not hungry for power and will not push for it. Corporate cultures that persist in regarding women as being insufficiently ambitious for the top jobs because they don’t display that hunger suffer from a huge blind spot. Unless firms can understand the differences … [ Read more ]

The Search for Hidden Talent Treasures

Organizations looking for outside talent pay an extraordinary amount of attention to resumes. Once people are inside, it’s almost as if some of kind of reset button is pressed: The details of their backgrounds seem to get dumped onto a far-off slag heap, and they become known only for what they do at the new organization. I call this phenomenon resumenesia — a malady causing … [ Read more ]

Robert Lawrence Kuhn

Because we self-select sites we visit, the Internet pushes people to reinforce their own preconceived ideas and opinions, such that groups solidify more internally due to the attractive forces of common belief but fragment more externally due to the repulsive forces of opposing belief. This mental malignancy metastasizes in two ways: less diversity within groups and more alienation between groups.

Why Gender Diversity at the Top Remains a Challenge

McKinsey’s survey of global executives finds that corporate culture and a lack of convinced engagement by male executives are critical problems for women.

Dick Finnegan

How important is retaining and engaging your teams? On a one-to-ten scale most of you would probably say ten. But while managers are held really accountable for [sales or revenue] metrics, they’re not held so accountable for retention and engagement. Yet 70 percent of how engaged your people are and whether or not they stay is about their boss— not about HR or employee programs. … [ Read more ]

Startup Best Practices 19 – Recognizing the Breaking Points of Your Startup’s Management Structure

At the founding of a startup, the structure of the company is flat. Everyone is effectively a peer. At about 8 people, a leader must emerge to shepherd the growing team, and so the first management layer is created. Then again, somewhere around 60 employees, the company must add another management layer, and then again when the company reaches a few hundred employees.

This pattern … [ Read more ]

David Ogilvy

I notice increasing reluctance on the part of marketing executives to use judgment; they are coming to rely too much on research, and they use it as a drunkard uses a lamp post for support, rather than for illumination.

Bill Gates

Sometimes, I think my most important job as a CEO is to listen for bad news. If you don’t act on it, your people will eventually stop bringing bad news to your attention and that is the beginning of the end.

Thomas J. Saporito

Leaders must hone their ability to sort through the various motivations. Most chief executives learn to ask themselves these three questions:
1. Who’s telling me what they think I want to hear?
2. Who’s not telling me what I need to hear because they are being deferential?
3. Who’s telling me what they want me to hear because it serves their own agenda?

Susan Scott

What gets talked about in your company, how it gets talked about and who is invited to the conversation determines what will happen. Or won’t happen. Your conversations must be fierce—conversations in which you and others come out from behind yourselves, into your conversations, and make them real. Once an organization crosses the line into “fierce” territory, very little else is required to create a … [ Read more ]

The Past and Future of Global Organizations

After more than 50 years of trying, the search for an ideal model of the global organization remains elusive. But intriguing new experiments are under way.

Vanessa Sumo, Hal Weitzman, Michael Gibbs

Subjective evaluation by supervisors can address the shortcomings of numeric measures. When numeric measures focus employees on one goal, a second, subjective bonus can make employees pay more attention to other objectives that may be difficult to quantify, like managing controllable risks. If a plant manager’s bonus depends on profits alone, he might postpone maintaining equipment. A supervisor can motivate the plant manager to consider … [ Read more ]

Bridging the Disconnect between Leadership Theory and Practice

If you haven’t read the book Leadership BS: Fixing Workplaces and Careers One Truth at a Time, by Stanford business school professor Jeffrey Pfeffer, you are missing out. Pfeffer lambasts the leadership development industry — including business schools, human resource departments, authors, and leadership programs and coaches — for being clueless about the harsh political realities of the workplace, and for promoting behaviors that are … [ Read more ]

Map Your Team’s Cultural Differences

The way we are conditioned to see the world in our own culture seems obvious and commonplace. To maximise a multicultural team, managers should identify what is typical in their culture but different from others to open a dialogue of sharing, learning and understanding.

John Sviokla and Mitch Cohen

The experience of … entrepreneurs reflects an unfortunate reality: companies are set up to perform. They are not set up to produce. If they were more capable at producing, they would not have to worry about combating disruption from outside. They would already be skilled at redesigning, disrupting, and innovating from within.

John Sviokla and Mitch Cohen

As a rule, large organizations do a poor job of distinguishing between high-profile roles that require a top professional skilled at optimizing a known space (a performer) and roles that require one skilled at redefining or disrupting that space (a producer). If your company is performer-centric, all successful activity looks like performance, and all roles look like performers’ roles. You may be wasting your best … [ Read more ]

Leaps in Perspective

During the past 40 years, a powerful and practical theory of personal growth and development — one based on the evolution of human systems — has emerged. Known as the “levels of human existence” theory, it states that people grow in fits and starts, alternating long periods of stasis with abrupt expansions of their empathy and capabilities. You can track the growth of individuals this … [ Read more ]

Edward E. Lawler III and Christopher G. Worley

Organizations need to pay individuals for their skills and knowledge, not for their jobs. In a work situation in which people have changing task assignments, paying the person according to their market value is much more effective than paying the job, particularly when it comes to retaining the right people. When all is said and done, it is people that have a market value, not … [ Read more ]

Archie Norman

Behind all financial failures is organizational failure.