Managing Poor Performers: What You Need To Know Before Taking Action

At the simplest level, the hallmark of a performance problem is an ongoing gap between actual and desired performance, a gap that is not closing and may be worsening. Performance problems can be driven by personal problems, personality, team dysfunction, and even organizational change. Performance problems often have to do with the simple fact that we are who we are; and we may be in roles that require us to be someone we are not. We cannot change our personalities or the personalities of others. Why bother trying to help the person who is not performing at the level we expect? For a number of very good reasons, most coaching managers tell us that they will try coaching even if they aren’t sure it will work. For these reasons, it is worth considering some of the root causes for serious performance problems.

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