Brian Uzzi, Jennifer Robison

Teams with too many overlaps in their social networks are less creative — the team members all know the same stuff. Teams that aren’t networked at all, however, aren’t good at sharing what they do know. The most successful teams are those in which everyone knows one or two others but not everyone — and not no one.

For that reason, organizations should subvert the “proximity … [ Read more ]

Incentive or Gift? How Perception of Employee Stock Options Affects Performance

The basic theory of why companies issue stock options to their employees is fairly simple: Profit from exercising those options creates what employers hope is an incentive that will motivate employees. But new research by Wharton professor Peter Cappelli and senior fellow Martin J. Conyon finds that the practice only impacts employee performance when workers earn a sizable payoff from exercising their stock options. Even … [ Read more ]

Jon Katzenbach and Ashley Harshak

The ability to diagnose the beneficial attributes of a culture, and then use them to motivate strategically important behavior, is one of the key factors that differentiate peak-performing organizations from the also-rans in their field.

Jon Katzenbach and Ashley Harshak

A corporate culture takes some of its attributes from the professional and educational background of participants. An electronics engineering–driven company has a very different cultural ambiance from a pharmaceutical firm, a bank, or a “metal-bending” manufacturer. Culture is also influenced by the attitudes of the founders, the location of the headquarters, the types of customers that the company serves, and the experiences people have together. … [ Read more ]

The Power and Potential of Social Networks

Social connections explain a lot — from why some teams excel to why, when a husband comes home crabby, his wife soon becomes cranky too. That begs the question: What would social connections do for business if executives used them on purpose?

Why Managers Won’t Let Go

There is mounting evidence that giving people more responsibility for making decisions in their jobs generates greater productivity, morale, and commitment. Yet, in spite of the substantial economic returns to decentralization and delegation, many American managers resist such practices in favor of traditional command-and-control approaches to managing people.

Edgar Schein

Culture is multifaceted, and every company has many subcultures. At the top, there might be an executive subculture, trained in finance, which wants good numbers above all else. There’s also probably an engineering subculture, which assumes that crises can be prevented only with fail-safe, redundant systems that kick in automatically. There are other subcultures for middle management, supervisors, the union, and marketing. Every company combines … [ Read more ]

Who Do They Think You Are?

Where reputation comes from—and how to change yours.

The Happiness Work Ethic

“The single greatest competitive advantage in the modern economy is a positive and engaged workforce. That is not conjecture. That is now a confirmed scientific fact.

[…] In my research and consulting in 42 different countries during the worst economic downturn in recent history, I have discovered that most companies and schools around the world follow the same implicit formula: If you work hard, you will … [ Read more ]

Google’s Quest to Build a Better Boss

IN early 2009, statisticians inside the Googleplex embarked on a plan code-named Project Oxygen. Their mission was to build better bosses. So, as only a data-mining giant like Google can do, it began analyzing performance reviews, feedback surveys and nominations for top-manager awards. They correlated phrases, words, praise and complaints. Later that year, the “people analytics” teams at the company produced what might be called … [ Read more ]

Vineet Nayar

I characterize [organizational] responses in three zones. In Zone 1, we had transformers and go-getters. The people in Zone 2 were lost souls, taking energy away from the organization. They tended to project the idea that things would not work or that I was just trying to get rid of people. Zone 3 had fence sitters, who took no risks or positions. In any transformation … [ Read more ]

Vineet Nayar

How do you maximize the experience that customers have in the value zone where they meet your company’s work? We think the answer is for management to see itself as an enabler, and for employees to see themselves as “doers” with a great deal of accountability and autonomy: the ability to choose much of what they do. In this way, we create organizations in which … [ Read more ]

Sheena Iyengar and Kanika Agrawal

Psychological studies have consistently shown that it’s very difficult to compare and contrast the attributes of more than about seven different things. When faced with the cognitive demands of choosing, people often become overwhelmed and frustrated. As a result, they may forgo the choice altogether, reach for the most familiar option, or make a decision that ultimately leaves them far less satisfied than they had … [ Read more ]

Practically Radical: Four Simple Truths about Leading Change and Making a Difference

There’s nothing quite as common as watching an established organization—a company that reached great heights in one era of technology, markets, and culture—struggle to regain its stature as a force for leadership in a new era. The work of deep-seated, sustainable change remains the hardest work there is. That’s why, over the past two years, I immersed myself in the struggles and triumphs of 25 … [ Read more ]

The Thought Leader Interview: Manfred F.R. Kets de Vries

INSEAD’s expert on leadership development clarifies how self-awareness can break the destructive pattern of corporate narcissism.

A Challenge for Collaborators: Acceptance

Workplace partnerships succeed only when both people accept each other for exactly who they are.

Manfred F.R. Kets de Vries

We all have these elements in us — the self-aggrandizing narcissistic leader, and the follower who obeys, no matter the cost. All of us have a darker side. It’s best to know how to manage that part of ourselves. Otherwise, in extreme situations, we tend to regress and become destructive.

Manfred F.R. Kets de Vries

Some companies are what I call “authentizotic,” meaning that people are attracted to work for them. They are the best places to work. [The word authentizotic is derived from the Greek authentikos, meaning authentic, and zotikos, meaning vital to life.] These organizations cultivate three major values. The first is a sense of meaning: People feel they do something substantial. …The second value is a feeling … [ Read more ]

The Change-Capable Organization

Instead of implementing periodic change programs, tomorrow’s success stories will adapt constantly to new trends and directions. But how does a company develop this capability? Accenture discusses the competencies, structures, leadership tenets and performance metrics that enable companies to change rapidly and organically.

Is Hope on the Way?

In a tough economy, many factors affect employees’ engagement levels. Some factors, like a company’s financial performance, are obvious. Some are less apparent but particularly relevant to employees’ resilience amid stress. Among them: hope and communication in the workplace.