David Ulrich [Archive.org URL]

Generally, when thinking about an organization, we turn to morphology (i.e., the study of structure or form), and we define an organization by its roles, rules, and routines:
* Roles define the hierarchy of who reports to whom and who has accountability for work.
* Rules represent policies and prescriptions for how work is done.
* Routines reflect processes or cultures within the workplace.

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