Rather than assuming critical thinkers are resisters, we would do better to treat them as guardians. Guardians see what needs to be protected, and the trust that can be destroyed by a broken promise or a shortcut. Who else will ask the hard questions? Guardians keep us honest in the face of self-delusion or blind spots. […] When you approach guardians as responsible, thinking adults (with imperfect information and biases, just like you), you demonstrate genuine respect. You gather input, not as a way to get them to buy in to the change, but because they have important information you may be missing.
Author: Elizabeth Doty
Subjects: Change Management, Organizational Behavior