Unchecked complexity in an organization demoralizes employees, slows innovation and raises costs. We have found that people in many companies spend 25% or more of their time on low-value or inefficient activities. If you could get rid of all that unproductive work, you could gain the equivalent of 10 hours more a week from every employee.
Authors: Mark Gottfredson, Michael C. Mankins
Source: Bain & Company