It’s one of the best-kept secrets of the corporate world: for years, leading companies have been quietly using the Baldrige framework – not just to apply for this prestigious award – but to improve their bottom line results. Companies such as IBM, FedEx, and Xerox have been using Baldrige to conduct organizational assessment as a way of driving their improvement efforts. And pioneering organizations in other sectors – such as education, health care and government-are also using assessment to improve their ‘bottom line’: improved efficiency and better service to students, patients and citizens.
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