Performance Improvement – A Classic Checklist [Archive.org URL]

Improving Performance by Rummler and Brache remains a classic reference for organization design, process re-engineering, and performance improvement. Their central theme is an approach which examines ‘performance’ at three conceptual ‘levels’ – that of organization strategy and structure, that of key business processes, and that of individual ‘job performers’. An effective and integrated approach requires a view of all three dimensions.

Here is a performance improvement checklist based on the key aspects of this classic approach to organization development.

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