Randy Lim, Jean-Benoît Grégoire Rousseau, and Brooke Weddle

Some organizations worry that fostering innovation might jeopardize safety by introducing change, which many see as a source of risk. Our results, however, highlight the significance of line ownership: in our experience, one of the most effective bulwarks against accidents is the use of “near miss” programs, which encourage employees to identify hazardous situations and propose solutions before safety is jeopardized. Engaging employees in the identification of problems and involving them in the design of solutions raises the organization’s awareness, lowers its tolerance for risk, and improves the chances of actually adopting a solution.

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