Saj-nicole Joni, Theresa Wellbourne [Archive.org URL]

Theresa Wellbourne […] has conducted extensive studies of the relationship between organizational tension and business unit performance. According to her research, the single biggest predictor of poor organizational performance is when employees are “complacent” or “happy.” The second biggest predictor of poor performance is when employees are “burnt out” or “overwhelmed.” Getting the balance right is essential. Not all tensions are productive—think internal politicking and Machiavellian maneuvering. How do leaders get it right? There are three keys to success: picking the right fights, leveraging informal networks, and developing the business leadership skills to productively work these issues early on.

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