Robert Service

It isn’t the mountain ahead that wears you out – it’s the grain of sand in your shoe.

Deming’s 14 Points

W. Edwards Deming was the senior ‘guru’ of quality management, and his 14 points are his prescription for the achievement of quality. His basic message is that the cause of inefficiency and poor quality is the system, not the people, and it is management’s responsibility to correct the system to achieve desired results. Here is a refresher on the basics of quality productivity – the … [ Read more ]

Jim Clemmer

Training that produces tangible results starts by changing behaviour – which ultimately changes attitudes.

Taking a 2 by 2 to Your Direct Reports

With increased span of control and reduced layers of management, managers and executives must focus and prioritize their energy and time. A 2 by 2 framework can help.

Project Management – Getting Started With Your Lights On!

Project management skills and project membership skills are becoming increasingly valued as work involves change, new initiatives, and a series of projects to add value for internal and external customers. Here is a checklist to ‘sharpen the saw’ for effective project management.

Abba Eban (Israeli statesman)

Men and nations behave wisely, once they’ve exhausted all other alternatives.

Performance Improvement – A Classic Checklist

Improving Performance by Rummler and Brache remains a classic reference for organization design, process re-engineering, and performance improvement. Their central theme is an approach which examines ‘performance’ at three conceptual ‘levels’ – that of organization strategy and structure, that of key business processes, and that of individual ‘job performers’. An effective and integrated approach requires a view of all three dimensions.

Here is a … [ Read more ]

Jim Clemmer

Far more people act themselves into a new way of thinking than think themselves into a new way of acting.

Caught In The Act – How to Acknowledge People Without Turning Them Off

Everybody likes to be acknowledged and appreciated for their efforts. Or do they? Most companies have a formal way of acknowledging employees with such things as annual award banquets, top sales awards and certificates. There are a couple major pitfalls to these programs…

Robert Townsend

A leader is not an administrator who loves to run others, but someone who carries water for his people so they can get on with their jobs.

Noel Tichy

The ultimate test for a leader is not whether he or she makes smart decisions and takes decisive action, but whether he or she teaches others to be leaders and builds an organization that can sustain its success even when he or she is not around.

Your Sales Presentation

Short article discusses 3 sales presentation tips and 3 common mistakes. You probably know these already but sometimes it’s good to go back to basics.

E. F. Schumacher

Some people always tend to clamour for a final solution, as if in life there could ever be a final solution other than death. For constructive work, the principal task is always the restoration of some kind of balance.

Why Resistance Matters

Resistance is a natural part of change. It protects people from harm. Resistance is not the primary reason why changes fail. It is often the reaction to resistance that creates the problems.

F. Scott Fitzgerald

… the test of a first class mind is the ability to hold two opposing views in the head at the same time and still retain the ability to function.

An Iconoclastic View of Risk

The author challenges four “icons” that have grown insidiously and perniciously within the discipline of risk management: first, that “risk” is bad; second, that the primary goal of risk management is to benefit shareholders; third, that risk management is the responsibility of specialists; and, fourth, that risk can be transferred.

Business Valuation

An overview of the business valuation process for business owners and chief executives.

Exploring Alternatives to Downsizing

Major changes such as mergers, reengineering, enterprise resource planning systems (ERP), and restructuring often result in downsizing. It doesn’t have to be that way. Here are proven alternatives that can help you cut costs while ensuring the commitment of valued employees.