Carly Guthrie

Employers often forget that looking for a job is an exhausting process, and people only consider that route if they’re truly not content where they are. If you’re really happy at work, you’re not interested in going down that road. You want to go home. You want to have dinner with your friends. You don’t want to figure out how to arrange your work schedule … [ Read more ]

Carly Guthrie

When you tell an employer you’re leaving, you’re saying, “I’m unhappy. You may be able to buy me for another six months, but mostly, it’s the end of the chapter.”

Carly Guthrie

People do better work when they have lives of their own. That’s not always a popular opinion, but I’ve seen how true it is over and over again. It’s not just people with kids or spouses. Everybody has a community outside of the office. So few employers respect that — if you make it a point to, that will bind your employees closer to you. … [ Read more ]

Carly Guthrie

If we’re doing our job as leaders, a performance review should only be two columns: Column A is what you do great and Column B is what you do not-so-great. Now, here’s how we move things from Column B to Column A.

Assembling an Executive Leadership Team is Daunting — Let Thumbtack’s CEO Help

For the first-time and early-stage founder out there, it can be daunting to recruit and hire executives — especially when you don’t have enough knowledge to test them for skill in their area of expertise. In this exclusive interview, Marco Zappacosta shares his four-step process for identifying and vetting his leadership team. From job descriptions to interview questions to references, Zappacosta shares his approach to … [ Read more ]

David Loftesness

Know the difference between crutches and training wheels. If a new manager serves as “training wheels,” he’s done something to enable his team to execute better and faster in the future. But he’s a “crutch” if he rushes in to do the job himself — removing the opportunity for somebody else to learn.

David Loftesness

Empathy isn’t natural for everyone, but I have a way I like to test for it. I ask people to recount a conflict on the job. Then I ask them to describe what was going on inside the other person’s head. If they can explain why the other person wanted them to do something, that’s the sign of empathy — and a manager.

Josh Reeves

Every branding process will automatically have two parts: The internal, employee-facing component, and the external, public or customer-facing component. Both need to be taken into account throughout planning and execution. They are two sides of the same coin, and while they require different approaches, they’ll intimately impact one another’s success — and it’s a delicate balance.

Ciara Trinidad

When you build a culture where people can be their authentic selves, they’re going to bring their best work, their best ideas and their best people to your company. That comfort turns into action — and becomes a competitive advantage. People see that they don’t have to look outside of your organization to tap into their full potential.

Wait But Why’s Tim Urban on Parsing and Transmitting Complex Ideas

Tim Urban is the Bruce Lee of long-form. In his inimitable style, he tackles the most enigmatic, entangled topics, ranging from AI to procrastination, from cryonics to picking a life partner. In this exclusive interview, the Wait But Why blogger shares how he distills and presents complex ideas so they’re rich and resonant for others: an act that every startup leader and team must master … [ Read more ]

Master the Art of Influence — Persuasion as a Skill and Habit

As a long-time product leader for Chrome at Google, Tyler Odean found himself using persuasion as a tool to herd massive organizations — engineers, designers and executives — toward product decisions and developments. He realized how powerful it was to be able to rally people to his and others’ points of view. Today, he regularly speaks on the topic and applies it in his role … [ Read more ]

The Indispensable Document for the Modern Manager

Jay Desai has FOMU. As a first-time founder and CEO of health technology startup PatientPing, he’s got a healthy fear of messing up. This anxiety especially bubbles to the surface when it has to do with his team — now over 100 employees — and particularly the seven who report directly to him. He’s seen too many immensely talented and productive teams stall because of … [ Read more ]

Develop Your Hiring System Like a Product to Eliminate Bias and Boost Retention

Dan Pupius set out to build an anti-fragile hiring process that would adapt to new information, wouldn’t depend on any one person, and would get stronger over time. In this exclusive interview, Pupius shares how he did exactly that by applying well-known mechanics of product development.

Adil Ajmal

When you give a candidate a higher title than the one you’d intended, you’re inevitably doing one of two things: setting them up to underperform in a role they’re not qualified for, or giving them a title they don’t deserve — and sowing discord among your team in the process. Leave this lever alone. It will only come back to bite you. And honestly, if … [ Read more ]

Adil Ajmal

Closing begins with your first candidate interaction. That’s when you should start asking yourself the all-important question: What does this person want to get out of the role, and the company, and can we realistically make it happen for them? The recruiting process needs to be designed to investigate and answer this question. […] The trick is to ask targeted questions to find out what … [ Read more ]

A Taxonomy of Troublemakers for Those Navigating Difficult Colleagues

Dr. Jody Foster categorizes the types of people whom others find difficult at work — and shares how to identify and interact with them. She outlines the telltale signs of two of the most common profiles and suggests language to avoid and embrace to make headway with them. Whether you’re 5 or 5,000 people strong at your company, use this guide to troubleshoot these archetypes … [ Read more ]

We Studied 100 Mentor-Mentee Matches — Here’s What Makes Mentorship Work

Whitnie Low Narcisse, who leads all of First Round’s advisory programs and more, launched its Mentorship Program in 2016. It was up to her to diagnose why mentorship usually goes sideways and design something different. After several successful matching rounds, and hoping to get even better, she wanted to understand what distinguished the most successful mentor-mentee pairs from the pack. What did they have in … [ Read more ]

This Matrix Helps Growing Teams Make Great Decisions

Gil Shklarski, CTO at Flatiron Health, has adapted a framework from his executive coach Marcy Swenson to serve as a tool for his team to quickly and efficiently create alignment around decision-making — and at the same time, foster a level of psychological safety that would take fear, self-consciousness and anxiety out of the process.

My Management Lessons from Three Failed Startups, Google, Apple, Dropbox, and Twitter

During the last 20 years, Kim Scott has held leadership roles at some of the biggest and most influential tech companies in the world. Most recently, she advised Dropbox and Twitter. At First Round’s recent CEO Summit, she shared what she believes to be the most important management lessons she’s learned.

The Tenets of A/B Testing from Duolingo’s Master Growth Hacker

Optimizing a product is always a mix of the grand and the granular. Gina Gotthilf, VP of Growth at language education platform Duolingo, knows that anything you send out to your users — even a dot — yields valuable data. So test it all, internalize every number, and use those results to inform what you do next.

By assiduously testing every notification, app screen and line … [ Read more ]