David Brooks

The nineteenth – and twentieth – century character-building models were limited because they shared one assumption: that Step 1 in the decision-making process – the act of perception – is a relatively simple matter of taking in a scene. The real action involved the calculation about what to do and the willpower necessary to actually do it. […] The first step is actually the most … [ Read more ]

David Brooks

In 2009 Steven Kaplan, Mark Klebanov, and Morten Sorenson completed a study called “Which CEO Characteristics and Abilities Matter?” They relied on detailed personality assessments of 316 CEOs and measured their companies’ performances. There is no one personality style that leads to corporate or any other kind of success. But they found that the traits that correlated most powerfully with success were attention to detail, … [ Read more ]

William James

The art of being wise is the art of knowing what to overlook

The Challenge of Imovation

It is surely one of business’s great paradoxes that maybe, just maybe, an innovator might have something to learn from an imitator. However unlikely, it is a truism, and this author describes why an innovator should pay close attention to, and even respect, an imitator. He also describes why and what an imitator can learn from – who else ? – an innovator. In the … [ Read more ]

Claude Legrand and Dr. David S. Weiss

The problem with any discussion on innovation is that the word “innovation” is used in many different ways. The most useful and practical definition is “applied creativity that achieves business value.” Rather than thinking of innovation as a value or an end goal or the exclusive domain of R&D, it is most useful to think of it as the best process to solve complex problems … [ Read more ]

Claude Legrand and Dr. David S. Weiss

As we moved from the industrial economy to the knowledge economy over the past 25 years, the nature of critical issues changed from complicated to complex. Complicated issues can be solved with logic and by drawing on past experience. It’s simply a matter of simplifying, organizing and applying solutions that have worked in a similar situation. Complex issues, on the other hand, are more ambiguous, … [ Read more ]

P. M. Forni

Whatever civility might be, it has to do with courtesy, politeness and good manners… Courtesy, politeness, manners and civility are all, in essence, forms of awareness. Being civil means being constantly aware of others and weaving restraint, respect and consideration into the very fabric of this awareness… Through civility we develop thoughtfulness, foster effective self-expression and communication, and widen the range of our benign responses. … [ Read more ]

Strategic Innovation and the Fuzzy Front End

Innovation is a process, and while the introduction of a genuinely innovative product or service may be highly publicized or even glamorous, the process itself is driven much less by creative brainstorming or strategic planning than by carefully managed and highly-sophisticated cross-disciplinary thinking and research. Readers will learn how to manage the critically important first steps from this thinker, author and CEO.

Kent Lineback and Linda A. Hill

In every organization of any size, work must be segmented and people hired who have specialized knowledge of one part of the organization and its work. As a result, all organizations consist of disparate groups with often-conflicting needs, goals, and priorities. In spite of their differences, however, these groups depend on each other. No group can work in isolation. What makes this combination of differences … [ Read more ]

Putting Social Media to Work at Cognizant

Many companies know what social media can do but many are still unable to apply or leverage social media to distance themselves from competitors. One company that has used social media successfully is the New Jersey-based IT firm, Cognizant. These authors describe how the company did it, and did it so well that some its clients say that it has separated Cognizant from the pack … [ Read more ]

Henry Chesbrough

Companies will increasingly compete on the breadth, depth, and quality of their communities that surround their activities.

Henry Chesbrough

The business model is the predominant way a business creates value for its customers and captures some piece of that value for itself. It is generally accepted that a better business model can often beat a better technology. Yet companies that spend many millions of dollars on R&D seldom invest much money or time in exploring alternative business models to commercialize those … [ Read more ]

Henry Chesbrough

Focus and variety are often at odds with one another. The only way to do both profitably is to open up the business, turning it into a platform for others to work alongside or build on top of.

David J. Teece

Dynamic capabilities can usefully be thought of as belonging to three clusters of activities and adjustments: (1) identification and assessment of an opportunity (sensing); (2) mobilization of resources to address an opportunity and to capture value from doing so (seizing); and (3) continued renewal (transforming). These activities are required if the firm is to sustain itself as markets and technologies change.

How Businesses Can Profit from Raising Compensation at the Bottom

“Attention must be paid,” wrote the great American playwright, Arthur Miller. If only companies did pay attention to workers on the bottom rungs of the organizational ladder – like those on the top rungs — what would happen? As the authors discovered in their research, the company will benefit as much as the employees themselves.

Adrian C. Ott

Understanding how the invisible hand of time is driving customer behavior will provide massive opportunities to innovate for new value and capture customer loyalty in the Inattention Economy. But the innovations around time and attention aren’t just limited to new products and services. Building a strategy that will carry you forward requires continually thinking about customer filters and attention ecosystems.

We all are going to be … [ Read more ]

Why Good Ideas Die … and a Simple Approach to Saving Them

Many a good idea has been sabotaged by a co-worker who, during a presentation, cuts right in to say, “That’s a good idea but…” Readers of this article will learn what tactics they can use to effectively disarm and discourage such a saboteur and allow their ideas to be heard fully and ultimately win acceptance.

David Conklin and Larry Tapp

Many organizational structures in the 21st century will rest on cooperation as well as competition. A set of corporations will work together to expand the value that is added by their group. In particular, this set of corporations will strive continually to create unique goods and services so that potential substitutes are further removed from the final customer’s purchasing decision. While the … [ Read more ]

Linus Torvalds

I have no authority other than the trust of the community, but having another person’s trust is more powerful than all other management techniques put together.

The Ideal Leader

Leadership, an act or series of acts that moves people in a certain direction can no longer be displayed by a lone, heroic individual. Instead, as this author writes, we need to recognize that leadership can come from anyone who displays leadership as an occasional, discrete act of influence. Yes a leader must provide direction, but the person at the top isn’t the only person … [ Read more ]