Respect Your Customers

Respect is a fundamental value underlying human relationships. It is important in families, in education, in ethics and religion, in governing, in the military, and in the justice system. Businesses incorporate respect into their corporate codes of conduct and invoke respect in the context of human resources and diversity programs. Respect for customers is an essential ingredient of long-term performance in both the private and … [ Read more ]

Are you “Humbitious” enough to lead?

As a business culture, we’ve made the lure of executive leadership hard to resist—and the job of leadership virtually impossible to do. An Atlantic essay sums up the dilemma of the contemporary business leader this way: “The more CEOs work and the more responsibilities they take on, the more isolated they become. Their entourages shield them from workaday headaches. Their spot at the top cuts … [ Read more ]

Peter Drucker

Good manners are the lubricating oil of organizations.

John Seely Brown

A healthy knowledge ecology needs two types of contributors, characterized metaphorically as the serious scientist (analytical, focused, consistent) and the hungry artist (playful, transcending boundaries, unpredictable). How we bring together different cognitive styles largely determines the success of our strategic capabilities. The key is to insist that both types be equally grounded in the mission of the organization. With shared understanding of purpose we can … [ Read more ]

Responding to Naysayers and Skeptics

Like so many of us, you have probably been there before, in a meeting room, standing in front of your colleagues, PowerPointing your way to getting buy-in on a business plan. You’re just about to start the wrap-up when the saboteur strikes: “But we tried that two years ago and it didn’t get us anywhere. And you think it’s going to work now, in this … [ Read more ]

Keith Sawyer

As Keith Sawyer demonstrates in Group Genius, his influential book on creativity, the process of brainstorming, at least as it’s been practiced since its creation in the 1950s by advertising icon Alex Osborn (the “O” in the Madison Avenue firm of BBDO), has been a better marketing success than business tool. “Brainstorming is the most popular creativity technique of all time,” Sawyer argues. “There’s just … [ Read more ]

James M. Kouzes and Barry Z. Posner

We’ve asked thousands of people over the years to imagine a scenario where someone walks into the room and announces to them and their colleagues, “Hi, I’m your new leader!” At that very moment, what do you want to know from this person? What are the questions that immediately pop into your mind? While there are lots of questions someone would want to ask that … [ Read more ]

Capturing Hearts and Minds

Don’t assume that people know what they need to know about what’s going on in an organization—especially when it comes to pay, benefits, and employee-centric policies. Relevant, focused information that explains what is happening and why is fundamental to building gratitude and is absolutely essential to creating and sustaining high rates of commitment and engagement.

Creating Leadership Magic

Here are ten great leader strategies, along with a brief explanation of each one and tips for implementing them.

Editor’s Note: the best leadership article I have read recently.

Judith M. Bardwick

Whatever people get for free stops being a delight and very quickly becomes an entitlement.

Lee Cockerell

Great leaders always focus on others, not on themselves. They hire the right people, train them, trust them, respect them, listen to them, and make sure to be there for them. As a result, they get committed people who work hard and give their best because they feel involved, appreciated, and proud of what they do.

Warren Buffet

If a business requires a superstar to produce great results, the business itself cannot be deemed great.

Max De Pree

We as leaders don’t do a good enough job of explaining to people that the quality of the community cannot be seen in terms of the best-off part of the community; it’s measured in terms of how the most vulnerable people are doing.

Max De Pree

As you gain more and more responsibility in organized life, you become more and more of an amateur, because you’re less and less specialized. Because of the complexity of work, you have to count more on others. But that also means you’re more exposed to risk. When you get to be the CEO, nobody gives you a perfect setting in which to make a decision. … [ Read more ]

Peter F. Drucker

There is need for the acceptance of leaders in every single institution and in every single sector that they, as leaders, have two responsibilities. They are responsible and accountable for the performance of their institutions, and that requires them and their institutions to be concentrated, focused, limited. They are responsible also, however, for the community as a whole.

John P. Kotter

Overcoming complacency is crucial at the start of any change process, and it often requires a little bit of surprise, something that grabs attention at more than an intellectual level. You need to surprise people with something that disturbs their view that everything is perfect.

Gary Hamel

…most companies devote much more energy to optimizing what is there than to imagining what could be. We need to create constituencies for “What Could Be.”

Gary Hamel

…in the long term the most important question for a company is not what you are but what you are becoming.

Gary Hamel

Of course, innovations are exceptions because the system is built for something else; the system is built for perpetuation, control, and efficiency…To encourage innovation, to create a real constituency for What Could Be, companies need to unleash ideas, passion, and commitment across the company. We have to move from innovations as exceptions; move beyond innovation as a specific role or structure, beyond innovation as a … [ Read more ]

Gary Hamel

A new sense of direction doesn’t come from a few smart people, who have all been in the company for 20 years, getting together and thinking about it. You have to dramatically increase the strategic variety that’s there, create thousands of new ideas out of which you can look for new themes and directions. And then the role of top management is to be the … [ Read more ]