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Older CEO Refresher articles are no longer available. If you click through you will be taken to the Internet Archive site to find an archived copy.
You don’t make the investment in Six Sigma and take the time to train people, to select projects, and then to drill down to your costs of poor quality once. Six Sigma is ongoing; it’s a constant, “living” methodology that needs to continue as long as your business does.
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Keeping the momentum going gets pretty tough in areas where daily chores requires lots of time, workers have to meet specific quarterly targets.