Vinay Couto, Deniz Caglar, John Plansky [Archive.org URL]

Explicitly give middle managers the support and encouragement they need to communicate up the hierarchy — even when sharing difficult messages — without fear of negative consequences. Executives are often so consumed with shaping the future that they lose track of the feelings within the organization at large. Managers need to let them know what’s happening in the trenches, to help remind them to address the communication vacuum.

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