Want to Change Your Culture? Listen to Your Best People

A big part of culture change and change management in an organization comes down to communication. However, according to Gallup’s recent State of the American Workplace report, only 13% of U.S. workers strongly agree that their organization’s leadership communicates effectively.

But what you think of when you hear “communication” may be part of the problem. Often, when we tell executives that their employees want better communication, the actions they take in response tend to include more presentations, more emails, more internal memos, more town halls, more messaging.

In fact, in many cases what employees are actually saying is that they want to be heard.

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