William E. Schneider

Profit and non-profit enterprises are living people systems. Embracing this belief (and its implications) will significantly change your leadership for the better. Customers, employees, and leaders are not commodities and they are not separate from one another. They are different, but they are not separate. If you take away any one of the three—customers, employees, or leaders—you don’t have an enterprise! […] The promise that you make to your customer, your culture of employees, and your leadership approach are immutably intertwined.

Like this content? Why not share it?