New Tools for Negotiators

Business negotiations are filled with dangers and risks. Who are the deal maker’s allies? Who are the enemies? What is the chance that a particular outcome will stick? This article describes readily understood tools to help decision makers in complex multiparty negotiations. Don’t approach the bargaining table without it.

American Customer Satisfaction Index (ACSI)

The American Customer Satisfaction Index (ACSI) is a national economic indicator of customer satisfaction with the quality of goods and services available to household consumers in the United States.
The Index is produced through a partnership among the University of Michigan Business School, the American Society for Quality, and the CFI Group. The University of Michigan Business School’s National Quality Research Center, which developed the methodology … [ Read more ]

Management Tools & Techniques

In 1993 Bain & Company launched a multi-year research project into the usage and satisfaction levels of management tools and techniques. This site provides selected results from that study and offers a concise introduction & explanation of the various tools, incl. a description, related topics, methodology, common uses and reference materials. Items covered include:
– Activity-Based Management
– Balanced Scorecard
– Benchmarking
– Core … [ Read more ]

Best Practices, LLC

Best Practices, LLC is a group of service professionals with roots at the Harvard Business School that offers consulting and online research reports and information in the application of continuous-improvement and best-practice benchmarking strategies. The main features of the site appears to be their Best Practices Database and their Best Practice of the Day. As far as I can tell, the Best Practice … [ Read more ]

APQC – Best Practices

This page from the American Productivity & Quality Center (APQC) offers whitepapers, presentations, case studies, event, links and articles on the following topics: Benchmarking; Call Centers; Competitive Intelligence; Customer Relationships; Education Institutions/Organizations; Human Resources; Knowledge Management; Leadership; Measurement; New Product Development; Productivity and Quality; Sales and Marketing; Strategic Planning; Supply Chain; and Training. Some of the resources presented on this page require membership and … [ Read more ]

Management consultants: what do they do?

Very little observational data are available on what management consultants actually do on an hour-to-hour basis. The purpose of the present research study is to gain insight into the work of management consultants by answering the following questions: (1) What are the characteristics of the management consultants’ working days? (2) What are the characteristics of the management consultants’ verbal interaction patterns during scheduled interactions? … [ Read more ]

The McKinsey Way

Two tips for translating codes into meaningful terms in Excel

Straightforward explanation of how to use the CHOOSE and VLOOKUP functions in Excel to convert codes (numeric or text) into meaningful descriptions.

The Internet Economy Indicators

This UT/Cisco project is an excellent source for Internet stats. The report of the same name breaks down into 4 layers. The first layer looks at Internet infrastructure (telecom companies, Internet carriers, and ISPs). The second layer, the Internet Applications Infrastructure Indicator, studies Internet software products and services. Layer three, the Internet Intermediary Indicator, includes businesses conducting transactions on the Web, and the final … [ Read more ]

How Big 5 consulting firms use Intranets and what they can teach us

Article tracks some of the features and lessons learned from Intranet strategies to manage employee and expert knowledge at Booz-Allen, Arthur Andersen, E&Y and KPMG.

This site, founded by the Consumer Electronics Association (CEA), has a wealth of information on consumer and technology research, some of which is free; site organized into 6 main resources: consumer research, market data reports, international research, research library, online publications, consulting services, and free stuff

Expert Marketplace’s Expert Marketplace aims to empower businesses to effectively and efficiently identify, evaluate, qualify and competitively select consulting firms; integrating a robust set of Web-based procurement tools with performance data on consulting firms dramatically reduces the time and risk associated with obtaining consulting services.

Ethics In The Advisory Industry

Consulting firms would do well to enact business ethics policies that are adhered to and managed