A Workforce of One

New research shows that when it comes to managing talent, one size no longer fits all. To be competitive and to maximize the performance of a workforce, companies need to understand and respond to the diverse needs of individual employees.

George Buckley

Executives have to be in the job long enough, not only for their successes to visit them, but for their failures to visit them. We all have both.

Smart Moves A New Approach to International Assignments and Global Mobility

To respond to opportunities in global production, research and development, and innovation, as well as to optimize customer sales, service, and growth, companies need to deploy the right people to the right places at the right cost. Along with changing employee expectations, companies also face an increasing need to attract, develop, deploy, and retain employees and leaders who know how to think and operate globally. … [ Read more ]

7 Essential HR Resources For Your Small Business

As a business owner, you know your product, service, market and customers. But sometimes one of the most challenging aspects of operating a business is employees. Not because the employees themselves are a challenge but because there’s so much legislation and nuances to employee relations.

Wouldn’t it be great to have a go-to list of resources that can provide answers to common HR questions or solve … [ Read more ]

James O’Toole

In the only scientifically valid study of the motivations of a cross-section of the entire U.S. workforce, researchers unveiled the secret of why leaders…have been able to create working conditions that effectively tap into the deep wellspring of worker motivation. This 2002 survey of 3,000 workers, undertaken by the U.S. Census Bureau, found that there are two main sources of employee motivation, loyalty, commitment, and … [ Read more ]

Leading Through Transition: Perspectives on the People Side of M&A

This collection of articles explores many of the common people-related integration challenges organizations are likely to face during an M&A transaction, and offers recommendations to help executive leadership get it right for Day One and beyond. There are five sections:

Section 1: Due Diligence
Section 2: Integration Management
Section 3: Integration
Section 4: Post-Merger Integration
Section 5: Divestiture

Motivating People: Getting Beyond Money

The economic slump offers business leaders a chance to more effectively reward talented employees by emphasizing nonfinancial motivators rather than bonuses. A recent McKinsey survey indicates that executives find some nonmonetary rewards motivate employees better than cash bonuses do. See what they are, then let us know what’s working in your organization.

Did Anyone at Harvard Business School Get the No-Layoff Message This Year?

The best-selling case study of all time at Harvard Business School (HBS) is not about Coca-Cola or Microsoft, but the Cleveland-based arc welding manufacturer Lincoln Electric. First published in 1975, the case has sold roughly 300,000 copies. Almost every MBA candidate at Harvard reads the original or one of several updated versions, as do tens of thousands more business students across America.

I stumbled on that … [ Read more ]

After Layoffs, Help Survivors Be More Effective

If your firm has downsized recently, you’re now managing a bunch of survivors—the lucky ones who didn’t get laid off. But good fortune doesn’t make for good performance—at least not in this situation. Chances are, you’re presiding over a heightened level of employee dysfunction, even if you don’t see it yet. Here are areas to address to limit the damage.

How to Organize Your Analytical Talent

Companies increasingly rely on a relatively scarce resource to maintain their competitive edge: the people who are able to use statistics; rigorous quantitative or qualitative analysis; and information-modeling techniques to make business decisions. Or, in shorthand, “analytical talent.”

For business leaders, the importance of such people poses several challenges, but in our experience one question stands out: What’s the best way to organize analysts? Executives have … [ Read more ]

Personality Testing for Sales Recruits

He can close, but how’s his interpersonal sensitivity? A guide to screening sales candidates.

Jim March, Chip Heath

Jim March says there are two very different kinds of logic for making decisions. One is the logic of consequences. We’re great in business at changing behavior by changing consequences. If we want customers to buy more, we lower prices. If we want salespeople to sell more, we increase their bonuses. But the second kind of logic is the logic of identity. Many of the … [ Read more ]

How to Move from Messages to Engagement

Whether you are seeking to attract and retain talent, generate support for a new business imperative, or to maintain friendly labor relations, an effective Employee Engagement program is one that is built on the five C’s: clarity, consistency, context, customization and conversation.

Putting a Face to a Name: The Art of Motivating Employees

Could a simple five-minute interaction with another person dramatically increase your weekly productivity? In some employment environments, the answer is yes, according to Wharton management professor Adam Grant. Grant has devoted significant chunks of his professional career to examining what motivates workers in settings that range from call centers and mail-order pharmacies to swimming pool lifeguard squads. In all these situations, Grant says, employees who … [ Read more ]

Beyond Sink or Swim: The Case for Accelerating Leadership Transitions

Given the magnitude of the overall organizational impact, it is surprising how few companies invest in helping their precious leadership assets to succeed during transitions—the most critical junctures in their careers. A few companies explicitly train their managers how to take charge. More common are “on-boarding” programs that introduce outside hires to the strategy, businesses, and culture of the company. While useful, such programs seldom … [ Read more ]

What Really Motivates Workers

This essay appears in “The HBR List: Breakthrough Ideas for 2010,” which is compiled by this journal in collaboration with the World Economic Forum. The ten problems and the innovative solutions are discussed in each essay. This particular essay describes research demonstrating the importance of daily work progress, even incremental progress, for motivating workers. Additional research showed that managers underestimate the importance of facilitating progress … [ Read more ]

Author’s Choice: Performance Reviews on Steroids

Art Kleiner, author of The Age of Heretics: A History of the Radical Thinkers Who Reinvented Corporate Management, uncovers an effective and ongoing way to create employee alignment and accountability in Just Ask Leadership: Why Great Managers Always Ask the Right Questions, by Gary B. Cohen.