Bill Jensen

If you look closely at how people make decisions, a clear pattern emerges. No matter what the new strategy, initiative, or change program is, people have the same questions: How is this change relevant to what I do? What, specifically, should I do? How will I be measured, and what consequences will I face? What tools and support are available? What’s in it for me?

The … [ Read more ]

Malcolm Gladwell

What is the question we always ask about the successful? We want to know what they’re like – what kind of personalities they have, or how intelligent they are, or what kind of lifestyles they have, or what special talents they might have been born with. And we assume that it is those personal qualities that explain how that individual reached the top … I … [ Read more ]

Phoebe Tsai and Deborah Compeau

Research has shown that poor communication regarding changes in organizations actually results from good intentions (DiFonzo and Bordia, 1998). That is, managers are often silent about changes only because they do not want to mislead employees by giving out (incomplete) information that may be subject to change. In other words, because we know change is stressful, we tend to avoid saying anything that might increase … [ Read more ]

Dan Ariely asks, Are we in control of our own decisions?

Behavioral economist Dan Ariely, the author of Predictably Irrational, uses classic visual illusions and his own counterintuitive (and sometimes shocking) research findings to show how we’re not as rational as we think when we make decisions.

It’s become increasingly obvious that the dismal science of economics is not as firmly grounded in actual behavior as was once supposed. In “Predictably Irrational,” Dan Ariely tells us why. … [ Read more ]

Mark Murphy

Despite the variety of personalities and attitudes out there, you can still roughly categorize people into two groups: the problem-bringers and problem-solvers. When you ask a problem-bringer about a problem, you’ll hear about the problem and nothing more. We’ve all worked with these folks, and you know that they can spend all day telling you about a problem without ever coming close to offering a … [ Read more ]

Bart van Ark

An economy doesn’t operate by market forces alone—it’s dependent on actions of business and consumers and government. There is a clear role for government in creating an environment in which business gets new opportunities. Yes, government should get out of spaces where it doesn’t have to be and let business do its thing. But government needs to be where there are so-called external effects, which … [ Read more ]

Eat Your Peas: A Recipe for Culture Change

The methods used by celebrity chef Jamie Oliver to promote health in a West Virginia city can also be used to raise organizational performance.

Stephen Shapiro

When you hire people to work for you, it should be expected that they have a basic level of competence. When you simply recognize people for doing what they are hired to do, it reinforces a culture where the status quo is good enough. If the company is so risk-averse that people aren’t willing to try anything new, while all you do is reward people … [ Read more ]

Admiral Hyman Rickover

If you’re going to sin, sin against God, not the bureaucracy. God will forgive you, but the bureaucracy won’t.

Fostering High-Value Collaboration

Companies know that collaboration among people, departments and organizations is important. But collaboration behaviors, structures and outcomes are tough to quantify and, as the saying goes, you can’t manage what you can’t measure. Accenture offers insights on how to identify and obtain the most productive levels and kinds of collaboration.

The Decision-Making Flaw in Powerful People

The decisions made by powerful people in business and other fields have far-reaching effects on their organizations and employees. But this paper from Kelly E. See, Elizabeth Wolfe Morrison, Naomi B. Rothman, and Jack B. Soll finds a link between having a sense of power and having a propensity to give short shrift to a crucial part of the decision-making process: listening to advice. Power … [ Read more ]

Role Charters

As organizations become increasingly global in scope and complex in structure, decisions that need to be made are often left unresolved. People who should be collaborating instead circle around one another warily. A tool known as a role charter can help ensure both effective decision-making and collaboration.

Am I My Brother’s Keeper?

Whether we are dealing with business, global diplomacy, or family matters, we are all perplexed by the complexity of ethics in negotiation. This article introduces a simple, straightforward exercise that can lead to very meaningful discussions regarding ethics, negotiation tactics, and the ramifications and effectiveness of the implementation of those tactics and ethical decisions.

James Guszcza and John Lucker

Analytics is the science of better decision-making; and decision-making is the heart of business.

Irene Rosenfeld

In business, we tend to spend a lot more time thinking about the problems than the triumphs. People need to know that what they’re doing is making a difference, and that their leaders notice and appreciate their efforts.

The Power of Collective Wisdom and the Trap of Collective Folly

In a world facing increasing complexity, ambiguity, and uncertainty, it is both good and necessary to be reminded of deeper truths and practical principles for creating lasting change. Winner of the Nautilus Award for Conscious Business and Leadership, this book is for leaders, groups, communities, and networks desiring to increase our human capacity for creativity, well being, and social change. The Power of Collective Wisdom … [ Read more ]

How to Prevent Self-Inflicted Disasters

All too often, companies unintentionally create their own worst crises. With a little awareness of your organizational DNA, you can avoid that fate — and the headlines that go with it.

Marcia Xenitelis

Unless employees truly understand the issues [that affect the business] and make a meaningful connection between their jobs and those issues, their attitudes and behaviors will not change. To achieve engagement, three things have to happen: The business issue has to mean something to the employee personally, the employee has to understand the issue (and I mean truly understand it, not just read about why … [ Read more ]