Helping: How to Offer, Give, and Receive Help

In this seminal book on helping, corporate culture and organizational development guru Ed Schein analyzes the dynamics of helping relationships, explains why help is often not helpful, and shows what any would-be-helper must do to insure that help is actually provided.

Many words are used for helping — assisting, aiding, advising, coaching, consulting, counseling, supporting, teaching, and many more — but they all have common dynamics … [ Read more ]

John P. Kotter

Overcoming complacency is crucial at the start of any change process, and it often requires a little bit of surprise, something that grabs attention at more than an intellectual level. You need to surprise people with something that disturbs their view that everything is perfect.

Gary Hamel

A new sense of direction doesn’t come from a few smart people, who have all been in the company for 20 years, getting together and thinking about it. You have to dramatically increase the strategic variety that’s there, create thousands of new ideas out of which you can look for new themes and directions. And then the role of top management is to be the … [ Read more ]

Are You Killing Enough Ideas?

Companies can improve their innovation performance by getting their formal and informal organizations in sync.

Dr. Maxwell Maltz

Trying to implant a goal that is incongruent with the self-image is like trying to plant a grain by dropping seeds on rock-hard, bone-dry ground. No one can consistently out perform his or her self-image. No one can overcome it with willpower. No one can sneak past it and perform in an incongruent manner. The bottom line is that you cannot “do” things without “being” … [ Read more ]

Priming, Money and their Effect On Us

What do you think about the notion of free will? An interesting experiment conducted by the BBC’s “Bang Goes The Theory Team” regarding a psychological phenomenon called “Priming”. It is a phenomenon that may well change your understanding about the way we are all affected by what we see, and so, how we perceive our environment… And all without even knowing. [Hat tip to FinanceProfessor.com] … [ Read more ]

Ohiyesa, Native American Chief

The man who preserves his selfhood is ever calm and unshaken by the storms of existence.

Losing Touch: Power Diminishes Perception and Perspective

Power diminishes perception and perspective: Why are some managers seemingly incapable of understanding their subordinates’ points of view? Adam Galinsky finds that high-power individuals anchor too heavily on their own perspectives and demonstrate a diminished ability to correctly perceive the perspective of others.

Reading the Org Chart: What a firm’s structure can tell us

What a firm’s structure can tell us: A firm’s organizational chart can reveal important insights into the inner workings of a firm. David Besanko suggests that the firm’s structure can also reveal much about its competencies and competitive advantages.

Seeking Common Ground in Conversations Can Stifle Innovation and Reward the Wrong People

he best baseball players don’t always get elected All-Stars. And the Nobel Prize doesn’t always go to the most deserving member of the scientific community. This, according to a pair of recent studies, is because such recognition can depend upon how well known an individual is rather than on merit alone. Moreover, because it’s human nature for people to try to find common ground when … [ Read more ]

Jeffrey Pfeffer

There are two things to say about downsizing: It seldom works and is often done incorrectly.

Dan Pink on the Surprising Science of Motivation

Career analyst Dan Pink examines the puzzle of motivation, starting with a fact that social scientists know but most managers don’t: Traditional rewards aren’t always as effective as we think. Listen for illuminating stories — and maybe, a way forward.

Ed Catmull

We as executives have to resist our natural tendency to avoid or minimize risks. This instinct leads executives to choose to copy successes rather than try to create something brand-new… If you want to be original, you have to accept the uncertainty, even when it’s uncomfortable, and have the capability to recover when your organization takes a big risk and fails.

Understanding the Nature of Talent

Managers must distinguish what’s innate in their employees (talent) from what can be changed or acquired (knowledge and skills).

Joel Spolsky

When you try to measure people’s performance, you have to take into account how they are going to react. Inevitably, people will figure out how to get the number you want at the expense of what you are not measuring, including things you can’t measure, such as morale and customer goodwill. …incentive plans based on measuring performance always backfire. Not sometimes. Always. What you measure … [ Read more ]

Joel Spolsky

The problem with most incentive systems is not that they are too complicated — it’s that they don’t explicitly forbid the kind of shenanigans that will inevitably make them unsuccessful.