When clients, customers and other end users express feedback and appreciation, employees develop stronger beliefs in the impact and value of their work. Interaction also increases empathy for customers, even when the interaction is virtual.
Content: Article
Author: Adam Grant
Source: Knowledge@Wharton
Subjects: Human Resources, Management, Motivation, Organizational Behavior
Author: Adam Grant
Source: Knowledge@Wharton
Subjects: Human Resources, Management, Motivation, Organizational Behavior
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