Informal Networks, Social Control, and Third-Party Cooperation [Archive.org URL]

In business, getting the active cooperation of two or more people you have no direct control over can be a daunting task. But, this is a common situation in cross-functional teams. People who fail to communicate informally with their colleagues and only address business issues behind the doors of formal meetings, may find it more difficult to obtain colleagues’ cooperation, as well as that of the other team members. In this working paper, Professor Gargiulo, INSEAD Professor of Organisational Behaviour, looks at the positive effect of informal ties between team leaders on their ability to get different team members to work together.

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