Jesse Sostrin [Archive.org URL]

As an effective leader, it’s […] imperative to act as your team’s capacity keeper, or the shepherd of the time, energy, resources, and focus that your employees have to devote to their essential work. We do this to avoid what I call the manager’s dilemma, the phenomenon that occurs when the gap between the demands you face and the resources you have available to meet them widens to the breaking point.

When an organization’s culture is shaped by unreasonably high demands that aren’t materially supported with adequate resources — and there are no vigilant capacity keepers — prolonged capacity gaps cascade throughout an organization and hurt individuals, teams, and, ultimately, the bottom line.

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