Molly Graham

When assessing a low performer, the most important set of exercises to run through are: What is this person’s job? What is expected of them? Do they know that? And then once they do, do they have the desire and the energy to fix it? Then you can go to them and clearly explain, “Here’s what’s expected of you. Here’s what you’re delivering. And here’s the gap.”

Not going through that exercise does a disservice to them. A lot of times when people are struggling it’s not because they’re bad at stuff, but because they don’t know what’s expected of them. Give them the chance to see the gap and say, “I know I can do it,” or “This really isn’t for me actually.”

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