When endeavoring to improve internal customer service among individuals, workgroups, and departments, it is important to know what questions to address. The key questions should include:
* What do we measure?
* Who do we hold accountable?
* How do we begin to take action?
The assessment methodology and action learning process described here is one way to answer these questions.
Content: Article
Author: Charles D. Kerns, Ph.D.
Source: Graziadio Business Report
Subjects: Management, Organizational Behavior
Author: Charles D. Kerns, Ph.D.
Source: Graziadio Business Report
Subjects: Management, Organizational Behavior
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