Geoffrey Moore

Because…markets are moving so fast, data is not worthless, but it almost is. Everything is based on pattern recognition. Metaphors are organizing principles that explain a pattern. Metaphors also present a set of relationships that you can test against reality. When you find great metaphors they explain the universe. It’s not in any sense trivial. It is playful.

Lynn Sharp Paine

Lynn Sharp Paine is the John G. McLean Professor at the Harvard Business School. Professor Paine holds a doctorate in moral philosophy from Oxford University and a law degree from Harvard, was a Luce Scholar at the National Cheng Chi University in Taiwan in the late 1970s, and served previously on the faculties at Georgetown University’s McDonough School of Business and the University of Virginia’s … [ Read more ]

Flight for Survival: A New Business Model for the Airline Industry

To pare down their colossal operating costs, giant U.S. and European carriers must restructure the hub-and-spoke system and eliminate complexity.

Delphi Builds a Board

CEO J.T. Battenberg III was determined his directors be not just independent, but engaged.

Some Principles of Knowledge Management

We do not know one millionth of one percent about anything,” said Thomas Alva Edison who probably wouldn’t have appreciated Professor Davenport’s observation that the most valuable asset companies have is the knowledge of their employees. More than ever, companies are realizing that their real advantage lies in what they know. But how do you manage knowledge?

Enunciating 10 principles of knowledge management, Professor Davenport … [ Read more ]

Managing the Team at the Top

The team at the top may be the most difficult to manage and lead. Rivalries, strong personalities and different notions of the future make it a tough job indeed. But if the teams are structured right, they can be of immense value to the company.

Charles E. Lucier and Janet D. Torsilieri

The race to change the rules of the game in an industry has two distinct legs. First, the company works toward perfection of its complex business system – learning to achieve industry-leading levels of performance, tuning its value proposition and developing a viable economic model. In our sample, the first leg required an average of 4.5 years. That was the time it took FedEx to … [ Read more ]

Charles E. Lucier and Janet D. Torsilieri

Strategy gurus often assert that winning comes from “thinking out of the box” or “reframing the problem.” They are wrong. Across the 55 industries we studied, only four common ideas accounted for 80 percent of successful breakouts: power retailing (Home Depot, Circuit City); bypassing one or more steps in the value chain (Frito-Lay, Dell Computer); focusing, simplifying and standardizing (McDonald’s, Nucor); and megabranding (Disney).

The … [ Read more ]

Can We Really Train Leadership?

Leadership programs offer everything from white-water rafting to encounter groups. But do they really train leaders? Yes, if they take a multi-tiered approach and recognize that it takes skill and time to succeed.

Editor’s Note: this is an excellent article – a bit long, but well worth the read…

Restoring Relevance to the Marketing Department: Dismantling the Brandocracy

Loyalty to brands has been declining. But don’t blame it on the consumers. A new, more analytical marketing model is needed, one that sheds more light on the myriad of customer needs and understands the value of relationships.

Editor’s Note: I disagreed with some points made in this article, and I suspect you may as well, but that is what makes it an interesting read. … [ Read more ]

Price Pritchett (?)

The truly successful managers and leaders of the next century will. . . be characterized not by how they can access information, but by how they can access the most relevant information and differentiate it from the exponentially multiplying masses of non-relevant information.

Thomas H. Davenport

The serious pursuit of knowledge in organizations will be challenged by an anti-intellectual orientation in the United States that has been present since the days of the frontier.

Thomas H. Davenport

Attention is the currency of the information age.

David Nadler

Individuals become members of the executive team through a multiyear process of selection. While it is dangerous to generalize, those selected for executive teams in the companies we have observed tend to be high achievers and aggressive seekers of power. They also have histories of distinguishing themselves through individual achievement, rather than for their work with or through teams. Thus, in many United States-based companies, … [ Read more ]

Sam I. Hill, David L. Newkirk and Wayne Henderson

Most brand managers tend to use analysis as “a drunk uses a lamppost, for support, not illumination.” (Adapted from Andrew Lang, quoted by Wonnacott.)

Five Rules for Winning Emerging Market Consumers

Multinationals need a disciplined approach to selling in emerging markets. They can’t launch consumer products with a scattershot approach.

Scott Buckhout, Edward Frey and Joseph Nemec Jr.

The reality is that an ERP system locks in the operating principles and processes for the corporation. Once the ERP system is installed, the odds of being able or willing to pay for modifications are close to zero. The cost; complexity; investment of time and staff, and implications and politics of untangling such an expensive investment prohibit most companies from tackling this issue. Consequently, it … [ Read more ]

Toys “R” Us Battles Back

The giant toy retailer missed the Wal-Mart incursion and the Web discontinuity. But with its bricks-and-mortar advantages, it can still fight the e-tail war.

Editor’s Note: this was written in 2000 when Toys “R” Us was flubbing it’s online efforts and eToys was king – obviously a lot has happened since then but if you are looking for good background material this is worth a … [ Read more ]