Using Conflict to Your Advantage [Archive.org URL]

An intensive study of teams in the aeronautical industry in the mid-90’s, led to the observation that successful learning teams went through a four-stage process before they achieved collective or organizational learning. Conflict often acted as a stimulant to propel teams toward organizational learning. On the other hand, not all teams became successful learning teams, and conflict was sometimes a factor when they did not. This article offers suggestions for developing successful learning teams are based on Tompkins’ research.

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