Karen Stephenson

Whenever change is on the agenda, the power of relationships trumps the power of position.

Codan 2000: Building a Sense of Responsibility for the Business

When functional operations are impeding client interaction, it’s time for a change. “Codan 2000” was one such changing project launched by a Danish rubber company. INSEAD Professor Paul Evans and Michael Wulff Pederson check Codan 2000’s performance and its self-managed teams after two years, providing insight into the human side of Operations Management.

Alan Parr and Karen Ansbaugh

People need something familiar to relate to in order to gain a sense of comfort with the new, the strange. Creative ideas take the facts, feelings and everyday fictions we all share and find new ways to connect them. By making the new and strange seem familiar, you not only establish an opening for your audience to interpret your idea, you create a backdrop against … [ Read more ]

Alan Parr and Karen Ansbaugh

In describing something new, something beyond most people’s vision, you need to create a mental map for them to follow you and your idea to its successful conclusion. The art of making a mental map is to hook your audience with what they know and then explain what they don’t know. Start with a construct that everyone is familiar with and add to it.

So … [ Read more ]

Edgar H Schein

Change must be distinguished from “new learning” in that it implies some unlearning that is intrinsically difficult and often painful. Motivation to change does not arise until the change target feels secure enough to accept the disconfirming data. The change target feels “psychologically safe” if he or she can accept a new attitude or value without complete loss of self.

Once the individual feels safe, he … [ Read more ]

Kurt Lewin

You do not really understand an organization until you try to change it.

G. Richard Shell

Whenever a new idea might affect resources, power, control or turf, politics will be part of the problem at the implementation stage. You need to prepare an idea-selling campaign, not just a presentation.

Paul Saffo

Change rarely unfolds in a straight line. The most important developments typically follow the S-curve shape of a power law: Change starts slowly and incrementally, putters along quietly, and then suddenly explodes, eventually tapering off and even dropping back down.

The Renewal Factor: How the Best Get and Keep the Competitive Edge

In this complementary volume to In Search of Excellence, which Waterman coauthored, his emphasis is on change in business; the message is: renew or go under. He outlines eight themes. The concepts are these: good companies set direction, not detailed strategy; they treat all employees as sources of creative input; they have a high regard for facts; they anticipate crises and are ready to break … [ Read more ]

Exercising Common Sense

Leaders face unprecedented challenges when embarking on large-scale transformation, whether it’s entering new markets or recovering from industry turmoil. Here are 10 tried-and-true tactics and common sense practices from authors with decades of experience helping companies implement organizational change.

Mary Barlow, Vaishali Rastogi, Michael Shanahan

Without a supporting infrastructure to guide, monitor, and measure skills, behavior, leadership, and collaboration, cultural change is nearly certain to fail, because it is not tethered to business goals.

The Change Leader’s Roadmap: How to Navigate Your Organization’s Transformation

In this companion volume to Beyond Change Management, the authors provide you with specific how-to guidance for putting their breakthrough change theory into practice, offering detailed tools, techniques, and step-by-step processes. The book provides the most comprehensive guidance available today for building transformational change strategy and designing and implementing successful transformation. The authors give you an extensive thinking discipline that helps you tailor the most … [ Read more ]

Winning support for organizational change: Designing employee reward systems that keep on working

Organizations undertaking change initiatives must engage employees. Paying the person instead of the job and using variable pay and stock are perhaps the most powerful changes an organization can make in moving its reward system toward one that supports performance and change. These authors describe the reward systems and motivational tools that will move employees to support the organization’s change initiatives.

Jeanne Liedtka, Henry Mintzberg

Former Intel chief Andy Grove has said that his firm’s strategy process evolved in alternating cycles of chaos and singleminded focus – sometimes adapting, sometimes closing. Companies that do nothing but change – constantly reorganizing, always envisioning some new strategy or other, bringing in yet another team of change consultants – never reach closure, and so are no better off than companies that never change. … [ Read more ]

10 Natural Forces for Business Success: Harnessing the Energy for Positive Impact

As a 20-year veteran of change in corporate America, Peter Garber draws on his extensive experience as a human resource professional and international consultant to help managers and leaders anticipate and plan for the inevitable waves of change in their organizations.

10 Natural Forces for Business Success offers a wealth of new discoveries about how to build operational and personnel systems around the 10 natural forces … [ Read more ]

Transformation: Changing Ahead Of the Curve

Many companies wait too long to attempt transformations, doing so only when the signs of trouble have become obvious. But that’s almost inevitably too late. High performers, by contrast, change before they must, knowing that the best way to transform is from a position of strength.

Managing the Dynamics of Change: The Fastest Path to Creating an Engaged and Productive Workplace

This action-oriented book presents the revolutionary J Curve model, which tracks people’s performance, thoughts, and emotions at each of the five stages of the change process, from resistance through positive acceptance-key knowledge you need to lead your team and speed implementation. Used by leading companies such as IBM, Chevron, Toyota-Lexus, and 3M, the J Curve gives you proven tactics and tools for quickly getting employees … [ Read more ]

John Wareham

The key to changing minds is to introduce conflicting ideas and create “constructive confusion.” Only after confusion has been attained can clarity appear.

Tim Breene, Walter E. Shill and Paul F. Nunes

Organizations in trouble know “where it hurts.” But when the pain isn’t obvious, organizations need better sensing capabilities to detect their more subtle or hidden transformation needs. They also need a greater ability to act on insight, because changing from a position of strength often requires altering areas of the business that are currently successful, or at least profitable, and the likelihood of internal resistance … [ Read more ]

Strategic Organizational Change

In this book, Dr. Beitler begins by providing a systematic approach for diagnosing organizational problems. Then he offers his step-by-step approach for designing and implementing organizational change interventions. Everything is written in a practical, easy-to-follow style, with an abundance of checklists and practice tools. Every manager and change consultant will gain valuable insights and practice tools from this book. In an increasingly competitive world these … [ Read more ]