Service-Oriented Transformation

Most large-scale business transformations face obstacles from start to finish, from aligning different systems into the right information technology architecture to capturing the intended business value. When confronted with the scope of transformation companies often opt for piecemeal moves that are easier to implement but fall short of true transformation. But the principles of service-oriented architecture can help companies manage transformation in a manner that … [ Read more ]

The Amaryllis Way Inventory Tool

The inventory tool is the companion to the book The Amaryllis Way – Growing Leaders Who Grow Leaders, a leadership parable that describes a philosophy of leadership. The inventory tool builds on the concepts from the book and seeks to identify your leadership approach. It is designed to help you and members of your team reflect on how you grow people or where you may … [ Read more ]

Gary Hamel

Sitting monarchs don’t usually lead revolutions. Yet most management systems give a disproportionate share of influence over strategy and policy to a small number of senior executives. Ironically, these are the people most vested in the status quo and most likely to defend it. That’s why incumbents often surrender the future to upstarts. The only solution is to develop management systems that redistribute power to … [ Read more ]

Easing Fear of New Technology

This article examines issues surrounding technological change, including three types of norms (formal, informal, technical) and six rules of thumb for successful adaptation.

Terry Neil

Change is a door that can only be opened from the inside.

Eric Hoffer

In times of change, learners inherit the earth, while the learned find themselves beautifully equipped to deal with a world that no longer exists.

Building an Effective Change Agent Team

A carefully constructed change agent program is essential to any successful operational transformation.

Anand G. Mahindra

I started thinking about how to manage transformations in 1981. I read every book on transformation and distilled their essence by identifying common themes and eliminating outliers. On the basis of this intellectual exercise and personal experience, I created a four-step transformation loop. I use acronyms all the time, so I call this ESEE—because “easy” is the one thing change isn’t.

The first E stands for … [ Read more ]

Strategically Balanced Change: A Key Factor In Modern Management

Organizational change is a much discussed topic in the management literature. It is an important issue because proper change management significantly increases the survival an organization in hyper-competitive global business environment. Yet, all too often transformational change programs fail due to a variety of reasons. The purpose of this paper is to describe change from different angles and to utilize the literature information to identify … [ Read more ]

The Ultimate Cultural Change: Vodafone Spain’s Technology Area

In 2006, things were not so great for Vodafone Spain. Its technology area was falling behind the rest of the company. Jaime Bustillo (CTO, Vodafone Spain), Pedro Diaz (HR Director, Vodafone Spain) and Luis Huete of IESE detail the immediate and necessary steps that Vodafone Spain’s technology area had to take to instate “The Ultimate Cultural Change,” which, by the first quarter of 2008, resulted … [ Read more ]

Diana McLain Smith

If there’s anything we’re wired to do, it’s learn. That means even folks arguably difficult by nature can become less so—at least most of them. It also means we shouldn’t assume, as we almost always do, that someone’s incapable of change just because our efforts to make them change fail. The biggest reason people don’t realize their full potential for change is that we focus … [ Read more ]

Hayagreeva Rao and Robert Sutton

Much sociological research suggests that the desire to avoid embarrassment, to maintain an acceptable public image, might be an even more powerful motive for human behavior than financial incentives. Organizations seeking to galvanize people to action—getting them to embrace new ideas or stimulating the personal initiative that often fuels innovation—should take this research…to heart.

The Secret Language of Leadership

When leaders give reasons for change to people who don’t agree with them, it’s worse than ineffective. A significant body of research shows that it usually entrenches those people more deeply in opposition to what the leaders are proposing.

This is why the traditional leadership approach of trying to persuade people of something different by giving them reasons why they should change their minds isn’t … [ Read more ]

Peter Cheese, Walter G. Gossage and Yaarit Silverstone

Leaders aren’t good merely at decision making. In a multi-polar world, “CEO” also stands for “chief education officer.” A stumbling point for many organizations on a major change journey is that the top level of management has often moved on emotionally toward the new destination before many others have even started on the journey.

An effective CEO needs to step back and bring people along, to … [ Read more ]

Leading change management requires sticking to the PLOT

There’s no single, perfect answer for leaders pursuing change initiatives; instead, success requires taking several basic steps. We’ve codified four elements in an approach we call PLOT: Plan, Lead, Operate, and Track. The PLOT framework–a toolkit for change management–calls for leaders to identify the sources of value and then focus on a few areas for improvement: get the right people in place quickly, rally the … [ Read more ]

Prosci’s Change Management Maturity Model

Prosci’s Change Management Maturity Model is based on benchmarking research and interactions with companies going through change. The maturity model has five levels or stages, from no change management to organizational competency. This paper gives detailed explanation of each level as well as the action steps your organization can take to move to the next level of the model.

Bernice McCarthy

All real change involves major uncertainty, and we cannot deny the questioning time to others simply because we have already answered the questions for ourselves.

John Kenneth Galbraith

Faced with the choice between changing one’s mind and proving that there is no need to do so, almost everybody gets busy on the proof.

Understanding the Human System

Understanding human systems requires looking from many angles. Based on his 50 years of research into organizational dynamics, the author describes some useful approaches.