1485 Posts Found

If we think of employees as consumers of the workplace, then many of the principles of customer experience apply:

• How do employees find us?
• Why do they choose us?
• What do they feel when they are with us?
• And are they likely to refer us when they leave?

[…]

Customer experience experts have known for years that customer experiences are deeply emotional. And yet many organizations still approach employees with cold … [ Read more ]

Content: Quotation | Author: Vipula Gandhi | Source: Gallup Management Journal | Subjects: Human Resources, Organizational Behavior

Identify who among your employee base are Rainmakers (people with sales talent and an ability to manage risks), Experts (innovators with a focus on product development), or Conductors (high management talent). Capitalize on their natural talents. Develop and position them in appropriate roles on teams. Strengths-based development of your builders and teams is key to increased entrepreneurial behaviors, which, in turn, lead to higher engagement, … [ Read more ]

Content: Quotation | Author: Sangeeta Bharadwaj Badal | Source: Gallup Management Journal | Subjects: Human Resources, Management, Organizational Behavior

It’s a commonly held belief, one that gets played out daily in organizations around the world: Employees who receive performance feedback are much more likely to improve their performance than those who don’t get feedback. But research tells us that it’s simply not true. Typically, performance after feedback improves only modestly — and over one-third of the time, it actually gets worse. People who receive … [ Read more ]

Content: Quotation | Author: Katherine Klein | Source: Knowledge@Wharton | Subjects: Human Resources, Management, Organizational Behavior, Training & Development

Employees must be continually “re-recruited” by their employer throughout their career. And when it’s time for an employee and employer to part ways, a great employee experience can last longer than the job. Employees should exit organizations feeling appreciated for their contributions and proud to be part of the alumni network. This can be a pivotal moment for an employment brand, because exiting employees can … [ Read more ]

Content: Quotation | Authors: Andrew Robertson, Ben Wigert | Source: Gallup Management Journal | Subjects: Human Resources, Management, Organizational Behavior

In an unprecedented time for attracting and retaining talent, CEOs and CHROs are getting creative—from three-day workweeks at full-time status to paid mental-health days to raised wages. Here’s what a dozen leaders told us they are doing differently.

Content: Article | Author: Dale Buss | Source: Chief Executive | Subjects: Compensation, Human Resources

Satisfaction isn’t the same thing as engagement. Gallup research shows that satisfaction is an attitudinal outcome, like loyalty or pride, and doesn’t always relate to employee performance. Engagement is different, deeper and more emotional, and it predicts important business outcomes, like profitability and productivity. Job satisfaction beats misery or annoyance any day, but it’s not exactly something to strive for.

Content: Quotation | Author: Rujuta Gandhi | Source: Gallup Management Journal | Subjects: Human Resources, Organizational Behavior

People who are more creative also tend to be more playful, unconventional, and unpredictable, and all of this makes them harder to control. No matter how much we say we value creation, deep down, most of us value control more. And so we fear change and favor familiarity. Rejecting is a reflex.

[…]

When the same tests are applied to decision-makers and authority figures in business, … [ Read more ]

Content: Quotation | Authors: Kevin Ashton, Shane Parrish | Source: Farnam Street | Subjects: Hiring, Human Resources, Innovation, Organizational Behavior

Many diversity and inclusion (D&I) solutions keep companies on the defensive. That is, they primarily address concerns such as promoting compliance and diversity in race, age and ethnicity.

That’s not enough. Wide demographics alone won’t make a difference to an organization’s bottom line unless the people within those demographics feel authentically welcomed.

In other words, leaders need both a diverse workforce and an inclusive workplace culture to … [ Read more ]

Content: Quotation | Author: Dan Grafstein | Source: Gallup Management Journal | Subjects: Diversity, Human Resources

If you’re a hiring manager, this is the perfect time to check in and rededicate yourself to running an even better process, whether that’s by doubling down on your existing approach or trying out new hiring tactics that break the mold. In particular, there’s an opportunity to reconsider the very qualities you’re hunting for.

Over the years, we’ve interviewed hundreds of startup leaders, collecting their go-to … [ Read more ]

Content: Article | Source: First Round Review | Subjects: Entrepreneurship, Hiring, Human Resources

Organizations are shifting their focus to inclusion and equity in order to advance beyond the state in which the workforce is demographically diverse, but opportunities remain unequal and voices go unheard. In an inclusive work environment, employees feel included and valued as their authentic selves, actively engaged in the organization and recognized without judgment for their contributions. Equity means that systemic barriers and unfair advantages … [ Read more ]

Content: Quotation | Authors: Ira Gaberman, Neeti Bhardwaj, Steven Berger | Source: Kearney | Subjects: Diversity, Human Resources, Organizational Behavior

Weakness can be coached to average, but strength can be leveraged to the moon.

Content: Quotation | Author: Laurence Endersen | Subjects: Human Resources, Organizational Behavior

When I was chief of naval operations, we gathered the senior leadership together to discuss the importance of taking a real break. The science is clear! Then we made it a policy that everybody would take 10–14 continuous days of vacation each year—off the grid. And we monitored that closely. So, come August, if a leader hadn’t taken their days, we had a pretty serious … [ Read more ]

Content: Quotation | Author: Admiral John Richardson | Source: McKinsey Quarterly | Subjects: Human Resources, Organizational Behavior

Mergers shake up the status quo at companies and help women and people of color move up the ladder. Research mines data from 37,000 deals.

Content: Article | Authors: Lane Lambert, Letian Zhang | Source: Harvard Business School (HBS) Working Knowledge | Subjects: Diversity, Human Resources

We are not taught how to take advantage of a diverse thought—diverse in the sense that your thought conflicts with mine—rather than saying, “I have an idea. Yours is different than mine. I must make sure mine triumphs,” which is generally what we’re taught to do, to advocate for our point of view. We’re not going to get where we need to be on diversity … [ Read more ]

Content: Quotation | Author: Roger L. Martin | Source: McKinsey Quarterly | Subjects: Diversity, Human Resources, Management, Organizational Behavior

Employee well-being and performance go hand in hand.

Gallup finds that workers who are thriving in all five elements of well-being (purpose, social, financial, community, physical) miss less work, have higher customer ratings, solve problems more readily and adapt to change more quickly than employees who are only thriving in one element. Employees with high well-being in all five elements also save their companies money in … [ Read more ]

Content: Article | Authors: Bailey Nelson, Jade Wood | Source: Gallup Management Journal | Subjects: Human Resources, Management, Organizational Behavior

Enhance the employee experience by making sure employees have not only the right tools and equipment but also the right information, the right level of empowerment, and the right access to colleagues and higher authority.

Content: Quotation | Authors: Patricia O’Connell, Thomas A. Stewart | Source: strategy+business | Subjects: Human Resources, Organizational Behavior

What’s too often missing is an overarching plan to design a better employee experience. That broad term encompasses daily activity (what it’s like to work somewhere), productivity (getting things done), values and culture (what makes work meaningful), and career (learning, advancing, growing).

Content: Quotation | Authors: Patricia O’Connell, Thomas A. Stewart | Source: strategy+business | Subjects: Human Resources, Organizational Behavior

In an era where companies are paying more and more attention to diversity, equity, and inclusion (DEI), inclusion remains the most difficult metric to track. From new research, Gartner developed the Gartner Inclusion Index to measure what true inclusion looks like across an organization. The authors outline how to use the Gartner Inclusion Index to measure employee perceptions of inclusion, what effective action looks like … [ Read more ]

Content: Article | Authors: Kartik Deo, Katie Brown, Lauren Romansky, Mia Garrod | Source: Harvard Business Review | Subjects: Diversity, Human Resources, Management, Organizational Behavior

If you want to quit because you want to do something else or it’s not for you anymore, that’s a good reason. People aren’t going to work at your company forever. But if you’re quitting because the environment is driving you crazy, as CEO that’s something I can control and shape.

Content: Quotation | Author: Steve El-Hage | Source: First Round Review | Subjects: Human Resources, Organizational Behavior

Be very thoughtful about who’s in the interview loop, and make sure everybody in the loop has veto power. If you don’t care what somebody thinks, don’t put them on the panel. And if you do care what they think, make sure that you empower them to have responsibility in the process.

Content: Quotation | Author: Steve El-Hage | Source: First Round Review | Subjects: Hiring, Human Resources