Managers should think about three levels of human behavior in organizations. The first is technical skills, be they in marketing, operations, or the legal department. The second is hierarchy, based on the concept of social relativity, when individuals wonder how they compare to their peers. Even satisfied people get antsy when they see their peers moving forward. The third level, the “inclusionary dimension,” is the most important one. People wonder, ‘Am I in or am I out?’ We’re gauging that every day.
Content: Quotation
Author: Thomas J. DeLong
Source: Harvard Business School (HBS) Working Knowledge
Subjects: Management, Organizational Behavior, Personality / Behavior
Author: Thomas J. DeLong
Source: Harvard Business School (HBS) Working Knowledge
Subjects: Management, Organizational Behavior, Personality / Behavior
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