Your customer contact center is more important to your customer relationships than you think, especially if you know which calls to keep and which calls to outsource.
Content: Article
Authors: Adam Dixon, Alex Liu, Craig Knox-Lyttle, Mary Larson, Omer Sevil
Source: “Kearney”
Subjects: Management, Operations
Authors: Adam Dixon, Alex Liu, Craig Knox-Lyttle, Mary Larson, Omer Sevil
Source: “Kearney”
Subjects: Management, Operations
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