Battle of the Brands

John Hancock’s outspoken CEO names names and points fingers at some high-profile brand offenders in his new book. He also offers some good advice on not screwing up your own company’s brand.

Strategic Sales Management: A Boardroom Issue

“The pressure is on for strategic sales management. We attempt to alleviate this pressure for all arenas by explaining first of all that strategic sales management works: we present data which reveal that corporate financial performance depends on a well-run sales force. We next turn to the importance of customer selection, customer focus and customer retention. We explain the importance of designing a sales force … [ Read more ]

The New Rules for Digital Marketing

Rather than propose rules for the entire economy, Professors Vijay Mahajan (McCombs) and Jerry Wind (Wharton) focus their proposals on marketing. As contributing editors of the forthcoming book, Digital Marketing: Global Strategies from the World’s Leading Experts, Mahajan and Wind are out to reshape their discipline. What follows are key points paraphrased from Mahajan’s and Wind’s new rules for digital marketing, with selected excerpts from … [ Read more ]

Channel conflict: When is it dangerous?

Separating complaints from economic reality. When there is a conflict, there are effective options. Don’t overreact, but don’t get paralyzed either.

How to ‘Truck’ the Brand – Lessons from the Grateful Dead

Sound marketing principles from an unlikely source, the Grateful Dead rock group. Jerry Garcia and his fellow musicians emerged from the non-materialistic counterculture of the 1960’s to create an exceptionally strong and lucrative brand name that has stood the test of time, and even Mr. Garcia’s death in 1995. The basis of the Grateful Dead brand was the group’s sustained personal relationship with its customers, … [ Read more ]

Listcleanup.com

Direct marketers, start your engines! This site features one of the most useful Web-based tools we’ve found for traditional direct mail marketing. Via the site, users can access a wide range of list processing services. Just upload ASCII text delimited database files. The service will merge/purge, update addresses, and have files CASS-certified to take advantage of postal discounts through bar-coding. Files are returned in as … [ Read more ]

Who’s Mailing What! Archive

The Who’s Mailing What! database, brought to you by Target Marketing, allows you to search thousands of direct mail pieces by company, mailing category, mail date, mailer name, four-color, premium, self mailer, personalization and more. Zero in on what your competition is mailing, including tests and new offers. Use the search by category (e.g. web sites, jewelry, etc.) feature to peruse trends in business and … [ Read more ]

Database Marketing Institute

If you don’t know your RFM from your ERA, it’s time to learn more about database marketing. This site is home to Arthur Hughes, author of “Strategic Database Marketing” and industry guru. At the site, he shares over 100 excellent articles covering everything from RFM basics to CRM to calculating customer lifetime value. The Database Marketing Institute is devoted to research and education, and educate … [ Read more ]