Amazon’s former head of global operations explains why the company was a natural place to apply lean principles, how they’ve worked in practice, and where the future could lead.
Content: Case Study, Multimedia Content | Author: Marc Onetto | Source: McKinsey Quarterly | Subject: Operations | Company: Amazon.com Inc.
How AkzoNobel NV, a leading manufacturer, is making its health, safety, and environment procedures stronger by making them more consistent.
Content: Case Study | Author: Richard Westlake | Source: strategy+business | Subjects: Operations, Social Responsibility
Changes in the marketplace, if not monitored, can cause serious losses in profit, market share, and in stakeholders’ confidence. Such was the case with one of the most celebrated American companies, Hershey’s. When the company failed to keep its ear to the ground and eye on the ball it lost touch with consumers and retailers. A shift in the company’s focus and a re-alignment of … [ Read more ]
Content: Case Study | Author: Rick Kash | Source: Ivey Business Journal | Subjects: Management, Marketing / Sales, Operations, Strategy | Industry: Food Products/Service | Company: Hershey’s
During the Great Recession, this iconic Swedish furniture company developed a new way to expand: cutting costs while increasing customer loyalty.
Content: Case Study | Authors: Art Kleiner, Deniz Caglar, Marco Kesteloo | Source: strategy+business | Subjects: Industry Specific, Operations | Industry: Retail | Company: Ikea
How Cisco started to get things right after things weren’t right from the start.
Content: Case Study | Author: Inder Sidhu | Source: The Conference Board Review | Subject: Operations | Company: Cisco Systems
How a supply chain transformation helped put the beloved toymaker back together again.
Content: Case Study | Authors: Edouard Samakh, Keith Oliver, Peter Heckmann | Source: strategy+business | Subject: Operations | Company: Lego Group
Across the automotive industry and around the globe, Toyota ranks as suppliers’ preferred OEM-the one with which they would most like to do more business. Yet Toyota is also known to be extremely demanding of its suppliers and rigorous in its insistence on openness and highly disciplined processes. The authors outline the principles and practices that Toyota employs to win its suppliers’ extraordinary performance-and loyalty. … [ Read more ]
Content: Case Study | Authors: Georg Sticher, Jagjit Singh, Malte Kalkoffen, Xavier Mosquet, Zafar Momin | Source: Boston Consulting Group (BCG) | Subjects: Best Practices, Operations | Industry: Automotive | Company: Toyota
The story of how TAL Apparel Group grew from a single textile mill in Hong Kong to its current status as a global powerhouse in apparel design, manufacturing, and logistics, is a prime example of how synchronization – the simultaneous and highly efficient coordination of far-flung supply chain, product development, and marketing and sales activities with customers and suppliers – can provide not only the … [ Read more ]
Content: Case Study | Source: Deloitte | Subjects: Industry Specific, Operations | Industry: Apparel | Company: TAL Apparel Group
By getting lean, vertical, and global, a Singaporean contract manufacturer became the biggest tech company you’ve never heard of.
Content: Case Study | Author: Jeff Ferry | Source: strategy+business | Subject: Operations | Industry: Manufacturing | Company: Flextronics
For most businesses, warehouses full of stuff are a kind of security blanket. But Dell has replaced inventory with information, and that has helped turn it into one of the fastest, most hyperefficient organizations on the planet. Here’s how Dell uses speed as the ultimate competitive weapon, and why rivals may never be able to catch up.
Content: Case Study | Author: Bill Breen | Source: Fast Company | Subject: Operations | Industry: Personal Computer | Company: Dell
Too many Air Garnetts. Too few Air Jordans. Nike lost money, time and a measure of pride when its demand-planning software led it astray. How did it recover? Patience, perseverance and, most important, an understanding of what it was trying to accomplish in the first place.
Content: Case Study | Author: Christopher Koch | Source: CIO Magazine | Subjects: IT / Technology / E-Business, Operations | Company: Nike
At first glance, what Honda of America does to develop its products, sustain its supply base and manage its purchasing function seems little different from what most other car makers do. But the results that Honda achieves are often remarkably superior.
Content: Case Study | Author: Timothy M. Laseter | Source: strategy+business | Subjects: Management, Operations | Industry: Automotive | Company: Honda Motor Company
The UK retail industry has changed beyond recognition over the last ten years. Sainsbury’s, the leading retailer for so long, has been forced from the top of the pile by rival Tesco and has been unable to grab the top spot back. Would it be possible for Sainsbury’s to redress the situation by taking direct action in its supply chain? Associate Professor Regine Slagmulder and … [ Read more ]
Content: Case Study | Authors: Daniel Corsten, Regine Slagmulder | Source: INSEAD | Subjects: Industry Specific, Operations | Industry: Retail
The logistics of disaster relief projects using supply management technology and the complex relationships between numerous parties during a series of natural disasters in El Salvador are mined for key lessons and their pertinence to future international rescue projects. The case analyses the management of this series of disasters and lays out key learning points for such future projects with especial relevance for international multi-partner … [ Read more ]
Content: Case Study | Authors: Luk N. Van Wassenhove, Rolando M. Tomasini | Source: INSEAD | Subjects: Miscellaneous, Operations
And what other e-tailers might learn from make-to-order pioneers.
Content: Case Study | Authors: Barrie Berg, Martha Turner, Tim Laseter | Source: strategy+business | Subjects: Industry Specific, Operations | Industry: Food Products/Service
Product returns have existed since the first time anyone manufactured a product. In the ‘customer-is-always-right’ culture of the US, product returns are increasingly eating into profits, leading manufacturers to develop a returns strategy. In this new Case Study, Professors Van Wassenhove and Guide, and Neeraj Kumar look at the issue within HP’s inkjet product line.
Content: Case Study | Authors: Daniel Guide, Luk N. Van Wassenhove, Neeraj Kumar | Source: INSEAD | Subjects: Customer Related, Operations | Industry: Personal Computer | Company: Hewlett Packard (HP)
From its humble start in 1868 in Marysville, Ohio, as a seller of hardware and seeds, the Scotts Company has grown into the world’s number one marketer of branded consumer lawn and garden products. Its expansion into Europe in the 1990s marked the company’s first foray into the region, an area US managers felt was ripe for growth. But after buying five businesses … [ Read more ]
Content: Case Study | Authors: Luk N. Van Wassenhove, Margaret Vaysman, Regine Slagmulder | Source: INSEAD | Subjects: Management, Operations | Company: The Scotts Company
To grow a new fiber-optics business at Internet speed, the Canadian giant gave up manufacturing and turned its vendors into strategic partners.
Content: Case Study | Author: Lawrence M. Fisher | Source: strategy+business | Subjects: Industry Specific, Operations | Industry: Telecommunications
The poster company for the new economy not only failed to anticipate the economic downturn, its much-heralded forecasting software and outsourcing infrastructure may have even made things worse.
Content: Case Study | Author: Scott Berinato | Source: CIO Magazine | Subjects: Operations, Strategy | Industry: Information Technology | Company: Cisco Systems
In this inside look at a process re-engineering program, Charles R. Lee, the chairman and C.E.O. of the GTE Corporation, describes the radical changes being made at the company’s Telephone Operations unit in anticipation of open competition in the telecommunications industry. In an accompanying piece, re-engineering guru Michael Hammer provides his expert view on GTE’s progress.
Content: Case Study | Authors: Charles R. Lee, Michael Hammer | Source: strategy+business | Subjects: Change Management, Operations | Industry: Telecommunications | Company: GTE