1297 Posts found for Source: strategy+business

People tend not to factor their own ignorance into their decisions. Nobel Prize winner Daniel Kahneman described this phenomenon as “WYSIATI,” or “what you see is all there is.” My colleagues and I developed an antidote to this called driving to the known, which plots knowledge along two axes: what you know and what can be known. Confirmed facts are what you know. The questions … [ Read more ]

Content: Quotation | Author: Eric McNulty | Source: strategy+business | Subjects: Decision Making, Management, Organizational Behavior

These simple principles, based on the empathetic, iterative practice of design thinking, can help you help your people perform to their fullest potential.

Content: Article | Authors: Angela Lester, Claudia Montgomery | Source: strategy+business | Subject: Organizational Behavior

Before you decide, check how the question is framed to ensure you have all the information you need and have considered all your options.

Content: Article | Author: Eric McNulty | Source: strategy+business | Subjects: Decision Making, Organizational Behavior, Personal Development

If I want to make a good decision, I want to identify people I respect who are well-informed and yet have a completely different opinion than mine. And I want to spend time exploring that and understanding their point of view. I might be wrong, and if I’m wrong, I’ll benefit from having someone correct me. But even if I’m not wrong, I’m going to … [ Read more ]

Content: Quotation | Author: Annie Duke | Source: strategy+business | Subjects: Decision Making, Organizational Behavior

With stakeholders and shareholders vying for attention, CEOs need to develop a new kind of ethical leadership to build trust in society and deliver results.

Content: Article | Author: Liz Sweigart | Source: strategy+business | Subjects: Crisis Management, Ethics, Management, Public Relations

Companies need to ensure people know what to expect once they sign on and become customers. One way that companies can set meaningful expectations is to provide a comprehensive menu of services. Many companies provide a list of product features, but what I am suggesting goes further, to also include the terms of the services that will be provided. This provides transparency for customers, and … [ Read more ]

Content: Quotation | Author: Dutta Satadip | Source: strategy+business | Subject: Customer Related

Some companies’ lists of principles are short enough to be easily remembered, while others have more than a dozen entries. Maybe some editing is in order.

Content: Article | Author: Adam Bryant | Source: strategy+business | Subject: Organizational Behavior

Enhance the employee experience by making sure employees have not only the right tools and equipment but also the right information, the right level of empowerment, and the right access to colleagues and higher authority.

Content: Quotation | Authors: Patricia O’Connell, Thomas A. Stewart | Source: strategy+business | Subjects: Human Resources, Organizational Behavior

Tools such as customer journey maps can be turned inward to chart the steps employees take to get work done: who assigns them work, what tools and resources they need, whom they hand work off to. You can also use process maps, which more typically measure the flow of material or paperwork, to show what people have to do at each point in a process. … [ Read more ]

Content: Quotation | Authors: Patricia O’Connell, Thomas A. Stewart | Source: strategy+business | Subjects: Management, Organizational Behavior

High-performing cultures have one thing in common: They highlight what employees can control and do rather than stressing what they cannot or should not do. That is, they give employees clear expectations and the power to meet them. That combination drives both productivity and satisfaction.

Content: Quotation | Authors: Patricia O’Connell, Thomas A. Stewart | Source: strategy+business | Subject: Organizational Behavior

What’s too often missing is an overarching plan to design a better employee experience. That broad term encompasses daily activity (what it’s like to work somewhere), productivity (getting things done), values and culture (what makes work meaningful), and career (learning, advancing, growing).

Content: Quotation | Authors: Patricia O’Connell, Thomas A. Stewart | Source: strategy+business | Subjects: Human Resources, Organizational Behavior

The key differentiator of leaders for me is whether they are selfless or self-centered. Do they see the people who work for them simply as assets to help them achieve their own goals, or do they consider it their responsibility to help their team grow and develop? […] To be clear, I’m not suggesting business leaders are entirely selfless. They are not volunteers, and many … [ Read more ]

Content: Quotation | Author: Adam Bryant | Source: strategy+business | Subject: Leadership

A fresh critical look is being taken at the issues of power and authority, and people are beginning to learn, however haltingly, to relate to one another in less coercive and more creatively supporting ways. A new moral principle is emerging which holds that the only authority deserving one’s allegiance is that which is freely and knowingly granted by the led to the leader in … [ Read more ]

Content: Quotation | Author: Robert K. Greenleaf | Source: strategy+business | Subject: Leadership

As executives are called upon to hit a broader range of ESG targets, they will need better ways to manage ethical dilemmas. Enter G. Richard Shell’s CLIP framework.

Content: Article | Author: Theodore Kinni | Source: strategy+business | Subject: Ethics

Change champions need to draw out others’ opinions about the reasons their hunch won’t work as a starting point for problem-solving and design. By treating the potential downsides and limitations of an idea as legitimate, rational concerns, people can work together to design solutions that both achieve intended goals and preserve what the organization wishes to safeguard while building commitment to implementation.

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So-called resisters have … [ Read more ]

Content: Quotation | Authors: Elizabeth Doty, Maya Townsend | Source: strategy+business | Subjects: Change Management, Management, Organizational Behavior

In his new book, London Business School’s Constantinos C. Markides explains how leaders can ensure that employees know how to deliver on a company’s strategy.

Content: Article | Author: Constantinos C. Markides | Source: strategy+business | Subjects: Management, Organizational Behavior

What behavioral psychology can tell you about the human dynamics of your board.

Content: Article | Authors: Leah Malone, Maria Castañón Moats, Paul DeNicola | Source: strategy+business | Subject: Corporate Governance

One important step that leaders can take is to explicitly acknowledge the circumstances in which either competition or cooperation is most likely to achieve the desired outcome. Then, as a leader, you can examine your organization’s structures, processes, and protocols to see if they align with the intended competitive or cooperative behaviors. Where there is dissonance, correct it.

Content: Quotation | Author: Eric McNulty | Source: strategy+business | Subjects: Management, Organizational Behavior

Agile and transient teams are the emerging norm. Organizations have learned to hire cooperative and empathetic individuals who can work well in teams, yet their so-called leaders still construct highly competitive environments (for example, by encouraging teams to compete over scarce resources).

Content: Quotation | Author: Brian Spisak | Source: strategy+business | Subjects: Management, Organizational Behavior

Feelings are messengers of needs. Meeting needs unlocks positive feelings and energy; neglecting needs does the opposite. By integrating business objectives with meeting people’s needs, companies can make sure the strong wind of a positive emotional force is at their back. Emotions and feelings bring our needs — human requirements for survival — to our attention and strongly move us toward meeting them. 

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Our feelings … [ Read more ]

Content: Quotation | Authors: Carolyn Black, Chad Gomes, Jon R. Katzenbach | Source: strategy+business | Subjects: Human Resources, Management, Motivation, Organizational Behavior