Supporting Frontline Workers Is a Boon to the Bottom Line

With proper attention and investment, frontline workers constitute a motivated workforce that can unleash an organization’s highest potential.

Betsey Stevenson

When employers say the labor market’s tight, it’s that they can’t find people in the way they’re used to looking for people. And we have to ask them questions like, “Who are you considering? How are you getting applicants? What do you have in your ad?” Because we also see employers who will often advertise for more credentials than they need. And then we see … [ Read more ]

Amid Rapid-Fire Workplace Change, Pulse Surveys Emerge

Companies should seek ways to track real-time employee experiences and gain insights into issues affecting employees’ work lives and their organizations’ performance. Leaders realize that engaging employees takes more than sending out an annual survey. Instead, it requires a year-long people strategy aimed at clarifying expectations and maximizing performance. To that end, leaders want a way to gather employee feedback throughout the year. Thus, the … [ Read more ]

Rethinking DEI Training? These Changes Can Bring Better Results

Tailored, practical diversity trainings offered at the right decision points can yield meaningful change, says new research by Edward H. Chang and colleagues.

Julie Zhuo

Can you say with confidence that each report would want to be on your team again? If you aren’t sure that the answer is yes, it’s probably no.

HR for Humans: How behavioral economics can reinvent HR

People may be the heart of our organizations, but HR practices are often based on outdated ideas of human psychology and organizational design. When it comes to hiring decisions, employee motivation, and helping workers make better choices, behavioral insights and evidence-based practices can drive a new generation of HR strategies.

Fair-Chance Hiring Is a Win-Win for Companies and Job Seekers

Fair-chance job seekers are people who have been involved with the criminal justice system, whether convicted of a crime, incarcerated, or arrested but never convicted. These individuals—one in three US adults—are more likely than the overall population to be actively looking for work, but they have little to no access to quality employment opportunities because of their background.

But there’s good news. The data shows that … [ Read more ]

Sandrine Devillard

Talent pipeline failure and its impact on DE&I should be treated like the significant business problems they are. Organizations need to tackle them the same way they take on any significant business challenge, such as increasing revenue or global expansion. It needs to be looked at as a large change program, but [that’s often not] the way it’s being handled right now. Organizations need to … [ Read more ]

What Drives Managers to Sabotage Talented Employees

Intense competition in the workplace may lead managers to sabotage talented employees to protect their own job security, says research by Hashim Zaman and Karim Lakhani.

Maria McKay

Many organizations ask employee resource groups (ERGs), which are voluntary, employee-led groups where people who share a mutual characteristic can come together in a safe space, to be responsible for DE&I projects.

ERGs are critical parts of organizations. But successful organizations don’t make advancing equity the responsibility of ERGs. They are largely not funded and they don’t necessarily include decision-makers and sponsors from the highest levels … [ Read more ]

Randall J. Beck, Jim Harter

Companies miss the mark on high managerial talent in 82% of their hiring decisions, which is an alarming problem for employee engagement and the development of high-performing cultures…

Conventional selection processes are a big contributor to inefficiency in management practices; they apply little science or research to find the right person for the managerial role. When Gallup asked U.S. managers why they believed they were hired … [ Read more ]

Emily Field, Bryan Hancock, Marino Mugayar-Baldocchi, Bill Schaninger

McKinsey research found that workplace relationships account for 39 percent of employees’ job satisfaction. Moreover, relationships with management, in particular, account for 86 percent of workers’ satisfaction with their interpersonal ties at work. Yet, despite the importance of these manager–employee relationships, surveyed managers report spending almost three-quarters of their time on tasks not directly related to talent management.

Ginni Rometty

We’ve got to move the whole country to a skills-view, not just degree-view, of jobs, and then hire for that and reward for that. This accomplishes many things. First, as an employer, I need more people with the right skills. Second, there are so many people left out of economic opportunity. This brings more people back into our workforce.

Research: When Bonuses Backfire

Why do bonuses sometimes backfire? It’s because each incentive design choice both signals information about your own beliefs and intentions as an employer and shapes the signaling value of employee behavior within the organization. If you don’t think through these signals carefully, you may end up approving a bonus scheme with results that are the opposite of what you intend. This article offers a way … [ Read more ]

Sally Helgesen

One of the ways that I assess whether an organization has an inclusive culture is one of the simplest possible methods: Does the largest possible percentage of people speak of the organization in terms of “we” or “they”? If it’s we, it’s probably inclusive, and if it’s they, which it often is, then despite all the mission statements extolling diversity and inclusive culture—it’s not an … [ Read more ]

Strengths-Based Employee Development: The Business Results

Key findings from Gallup’s major study of companies that have implemented strengths-based management practices.

Four Keys to Boosting Inclusion and Beating Burnout

Organizations can focus their attention on just these four areas to diagnose where they may be falling short in their efforts to meet employees’ needs.

  • Our survey of 11,000 workers in eight countries found that nearly half are dealing with burnout, which heightens attrition and lowers morale, engagement, and productivity.
  • Burnout is highly correlated with low feelings of inclusion.
  • The four sentiments that have the greatest impact on

[ Read more ]

Why so many bad bosses still rise to the top

Narcissism. Overconfidence. Low EQ. Why do we persist in selecting for leadership traits that hamper organizational progress—and leave the right potential leaders in the wrong roles?

Why Great Managers Are So Rare

Companies fail to choose the candidate with the right talent for the job 82% of the time, Gallup finds.