How Companies Can Respond to Online Complaints Jan 3, 2013 / Comment / 196 views / / Favorite 0Tone and context are crucial to effective damage control; the thing to avoid is a heavy impersonal hand. Content: Article Source: “strategy+business” Subject: Customer RelatedRelated Content10 Effective Social Media Posts in 10 Minutes or Less A Brand Manager’s Guide to Losing Control A Comprehensive Approach to Managing Social Media Risk and Compliance Advanced Social Media Monitoring Bain’s Social Media Consumer Segmentation Digital Hives: Creating a Surge Around Change Francois Gossieaux Geeks, Tweets and Cash: A conversation with Riley Crane of MIT Media Lab How ‘Social Intelligence’ Can Guide Decisions Inside Snapchat CEO Evan Spiegel’s Entertainment Empire Jonah Berger Jonah Berger Is Over Twitter Leading in Your Sleep Make Social Media Sell – Now MITRE Corporation: Using Social Technologies to Get Connected Preventing Social Media Armageddon Putting Social Media to Work Putting Social Media to Work at Cognizant Secrets of Social Media Revealed 50 Years Ago Secrets to a Successful Social Media Strategy Social Networking: The Corporate Value Proposition Sunil Gupta Targeting Boosts Low Facebook Click Rates The Art of Business Relationships Through Social Media The Eight Touchpoints of a Customer’s Consideration Phase The Future of Social Media ROI: From Likes to Relational Metrics The Perils of Democratic Decision Making The Real Life Social Network v2 Your Employee Is an Online Celebrity. Now What Do You Do? Like this content? Why not share it?Post navigation← Previous postFunding Innovation: Is Your Firm Doing it Wrong?Next post →Two Key Skills Entrepreneurs Should HaveMore Related PostsHow Language Boosts Customer SatisfactionCEOs Need a Customer Experience Revolution—Not an Evolution10 Usability Heuristics for User Interface DesignMapping the Job-to-be-DoneB2B Organic Growth Remains ElusiveLeave a Reply Cancel replyYour email address will not be published. Required fields are marked *Comment *Name * Email * Notify me of followup comments via e-mail. You can also subscribe without commenting. Receive a monthly newsletter of new content added (no spam)ΔThis site uses Akismet to reduce spam. Learn how your comment data is processed.