David Maister

An expert’s job is to be right — to solve the client’s problems through the application of technical and professional skill. The advisor behaves differently. Rather than being in the right, the advisor’s job is to be helpful, providing guidance, input, and counseling to the client’s own thought and decision-making processes. The client retains control and responsibility at all times; the advisor’s role is subordinate … [ Read more ]

Matthew Stewart

The world of management theorists remains exempt from accountability. In my experience, for what it’s worth, consultants monitored the progress of former clients about as diligently as they checked up on ex-spouses (of which there were many). Unless there was some hope of renewing the relationship (or dating a sister company), it was Hasta la vista, baby. And why should they have cared? Consultants’ recommendations … [ Read more ]

Glover T. Ferguson

If you know one (of anything), that’s it: You know one. But if you know two, you know much, much more than two. With two computer languages, not only do you know both languages, but you also know what makes them similar, what makes them different, what you like best and least about each, and how each is better suited for certain tasks.

Call it … [ Read more ]

Tom Peters

In McKinsey’s world, all of life is one of two things: strategy or organization.