Susanna Gallani

These findings echo one of the main concerns associated with monetary rewards that sometimes fail to accomplish their goals. Academics refer to this phenomenon as the crowding-out effect of explicit incentives on intrinsic motivation. In other words, associating an economic value with a certain activity changes the nature of the exchange. If health care workers sanitize their hands because it is in the best interest … [ Read more ]

Shelly Palmer

There’s a very strong confirmation bias for all content today, regardless of whether it’s entertainment, news, or just information. It will grow even stronger as technology improves. As content distributors, we are fighting the hardest fight ever: getting through the personal filters of people who have opted into their own world view. Many have no interest in getting out of it. […] The free and … [ Read more ]

Adam Galinsky, Maurice Schweitzer

[The] question — should we cooperate or should we compete — is often the wrong one. Our most important relationships are neither cooperative nor competitive. Instead, they are both. Rather than choosing a single course of action, we need to understand that cooperation and competition often occur simultaneously and we must nimbly shift between the two, and that how we navigate the tension between these … [ Read more ]

Ed Catmull

One of the things about failure is that it’s asymmetrical with respect to time. When you look back and see failure, you say, ‘It made me what I am!’ But looking forward, you think, ‘I don’t know what is going to happen and I don’t want to fail.’ The difficulty is that when you’re running an experiment, it’s forward looking. We have to try extra … [ Read more ]

Pedro J. Pizarro

Human beings are incredibly perceptive. And they seem to be more perceptive when they look at people above them than when they look down.

Bill Green

You sacrifice and you’re a victim, or you sacrifice because it’s the right thing to do and you have pride in it. Huge difference. Simple thing. Huge difference.

Scott Crabtree

There’s a common assumption that you will be happy when you are successful. But the reverse is actually true, and not just anecdotally. Hard neurological science supports the idea that happy people have more capacity to succeed. And beyond that, that happiness is not a genetic mandate, or a product of circumstance. It’s a choice.

Marc Andreessen

On a micro level, everybody likes a new product, a new TV show, new software, a new smartphone. At that micro level, people love change. At the macro level, we hate change. Big, new ideas that challenge preconceptions make people really angry.

Quy Huy

Human beings’ temporal awareness includes a personal, subjective sense of continuity between past, present and anticipated future. If that internal flow of events is crudely interrupted and nothing promises to restore it, we tend to resist. Even the most obviously necessary improvements will meet forceful opposition.

Richard Ryan

Unfortunately, so often when people try to motivate others they take responsibility rather than helping the person find responsibility themselves.

William P. Barnett

The fear of being a fool is stronger than the hope of being a genius. So we tend to shy away from non-consensus moves, because we understand the world will look at our errors as if we’re a complete idiot.

Robert McKee

… what attracts human attention is change. […] if the temperature around you changes, if the phone rings — that gets your attention. The way in which a story begins is a starting event that creates a moment of change.

Randall S. Peterson

Narcissists can be disastrous for groups and organizations alike, because they typically want complete transformation even when the system is not broken. But when those narcissists are communal, it can temper much of the downside of narcissism. Instead of avoiding narcissists, organizations may be better served in selecting the right type of narcissist. Our research suggests that finding communal narcissists could bring the best of … [ Read more ]

Randall S. Peterson

Narcissists can be valuable when change is necessary and systemic, but more trouble than they’re worth at almost any other time.

Travis McAshan

Purpose may point you in the right direction but it’s passion that propels you.

Hermann Simon

History does not repeat itself, nor does it follow given laws, as Karl Marx or Oswald Spengler have suggested. Nevertheless, it can be said that the human being has changed very little during the known course of history. We gain, therefore, valuable insight when we interpret current developments and the future in light of historical analogies.

Maria Edgeworth

The chains of habits are too light to be felt until they are too heavy to be broken.

Editor’s Note: often mistakenly credited to Warren Buffet or Samuel Johnson

James A. Runde

There are two different kinds of listeners. When you are working with clients, there are the people who listen to respond, and there are people who listen to listen. The person who listens to respond is basically the kind of person who can’t wait to get the microphone, and their sentence with the client or customer starts out, “Yes, but.” They’re basically an intellectual show … [ Read more ]

Joseph Grenny

The ability to recognize, own, and shape your own emotions is the master skill for deepening intimacy with loved ones, magnifying influence in the workplace, and amplifying our ability to turn ideas into results. My successes and failures have turned on this master skill more than any other.

Michael Lewis

Although life constantly puts you in these probabilistic situations, these situations that might lend themselves to statistical analysis, we don’t do that. People aren’t natural statisticians. They do something else. What they do is tell stories. They find patterns. Danny [Kahneman ] and Amos [Tversky] were showing the way the mind, when it’s telling stories to resolve uncertainty, makes mistakes.