Just as the Net Promoter approach has strong descriptive and predictive power with customers, it works just as well in the realm of employee engagement. Loyalty leaders measure engagement by asking a handful of simple but predictive questions: Would you ask your friends and family to work in this company? Why? And would you recommend our product or service to your friends and family? What would you tell them? They then sort employees into promoters, passives and detractors.
Authors: Domenico Azzarello, Frédéric Debruyne, Ludovica Mottura
Source: Bain & Company
Subjects: Human Resources, Management, Organizational Behavior